What's New

The list below illustrates the updates made to the CME Customer Center help system .

 

Date Topic Description

April 16, 2026

Futures and Options Requests:

- Order Entry/iLink Sessions

- Drop Copy Groups

Added a function to specify iLink Order Entry CGW sessions and Drop Copy Groups enabled for 7 Day trading.

April 13, 2026

Secure file Transfer - Accessing SFTP Data

Added connectivity testing instructions and frequently asked questions.

November 19, 2025

Personally Identifiable Information

Instructions for the PII function are added. This function is used to provide required information for MiFID regulatory requirements.

October 31, 2025

EBS - Globex User Signature

BrokerTec - Globex User Signature

On the list of GUS identifiers, a header bar displays the currently selected AG/Registered Entity.

October 20, 2025

various

Updated Request Center name to Request Center Enterprise Self Service (ESS); excluding user entitlements.

July 22, 2025

Futures and Options Requests - Tag 50 (Globex Operator ID)

Date of birth is indicated as required and hidden after initial submission.

July 21, 2025

Futures and Options Requests - Cancel on Behalf

Users can enable/disable cancel on behalf functionality for up to 10 sessions.

July 15, 2025

EBS Requests Globex User Signature

Updated Step 3. Order Entry Products to include FX Spot+ product selection/assignment.

July 8, 2025

Drop Copy Groups

Support for MGEX as a partner exchange has ended (last day of trading June 27, 2025) and references to Minneapolis Grain Exchange / MGE / MGEX have been removed.

May 17, 2025

Futures and Options Requests

-Globex Firm ID

-Drop Copy Group

-Order Entry / iLink Sessions

-Operator ID / Tag 50

-Cancel on Behalf

Updated Futures and Options Requests functions and entry fields

October 11, 2024

EBS Requests - Globex Firm IDs

updated transaction reporting information

October 11, 2024

-BrokerTec Requests - Algorithmic Trading

  • -EBS Requests - Algorithmic Trading
  • Manually entered certification details are required (ATS Team Members, Algo Testing & Procedure Declarations, Key Contacts)

    September 20, 2024

    -PGP Key Management

    -Secure File Transfer

    -API IDs

    Updated My Account (Profile) navigational menu

    September 11, 2024

    Cancel on Behalf

    Added instructions for managing cancel on behalf functionality for GFIDs managing futures and options orders / mass quotes

    September 9, 2024

    SFTP Support - BrokerTec / EBS 

    added SFTP support topic and frequently asked questions

    May 6, 2024

    BrokerTec Requests - Globex User Signature

    Added instructions for expiring a GUS

    May 6, 2024

    EBS Requests - Globex User Signature

    Added instructions for expiring a GUS

    March 22, 2024

    EBS - Globex Firm ID

    Added required MiFID article 26 compliance question, all UK/EU market participants must specify intended compliance with transaction reporting requirements.

    March 22, 2024

    BrokerTec - Globex Firm ID

    Added required MiFID article 26 compliance question, all UK/EU market participants must specify intended compliance with transaction reporting requirements.

    March 22, 2024

    BrokerTec - Globex User Signature

    UK / EU Market participants must specify the short code and register person identifier information (PII) at the upload facility.

    March 22, 2024

    BrokerTec - Globex User Signature

    UK / EU Market participants must specify the short code and register person identifier information (PII) at the upload facility.

    September 25, 2023

    BrokerTec - Algorithmic Trading

    EBS Algorithmic Trading

    For system certification, users can upload a pdf file or manually enter required algorithmic system operating details

    September 8, 2023

    FirmSoft User Administration

    Authorized firm admins can perform additional entitlement management functions directly from the Edit Entitlements screen.

    August 25, 2023

    BrokerTec - Globex User Signature

     

    EBS - Globex User Signature

    New feature that enables cloning a GUS, including the configuration details

    June 20, 2023

    User / Firm Administration

    New User Administration role for BrokerTec / EBS - Risk Management Tools API

    January 23, 2023

    Globex Firms

    New function: Enable Cancel on Behalf function

    November 21, 2022

    EBS Requests - Globex User Signature

    Added note: if GUS will be used by prime client / bank, the email domain must be registered prior to creating the GUS.

    August 8, 2022

    Secure File Transfer

    Additional details for SSH authentication and PGP encryption and its use for sending / receiving encrypted files

    July 13, 2022

    EBS Requests - Globex User Signature

    Making user entitlements pending / active

    June 11, 2022

    EBS Requests - Globex User Signature

    Reviewing submitted requests

    May 18, 2022

    Algorithmic Trading - EBS

    new module to associate algorithmic automated trading systems with a GFID / GUS

    March 22, 2022

    Secure File Transfer Management

    reorder SFTP ID creation: Complete authentication / encryption, multi-factor authentication before generating the password.

    March 4, 2022

    EBS Application Roles

    Added application roles that can be assigned from the User Administration function

    January 28, 2022

    Secure File Transfer Management

    Accessing SFTP Data and Reports: Added EBS connection IP address

    January 25, 2022

    Secure File Transfer Management

    SFTP post trade report registration form link updated

    December 28, 2021

    Secure File Transfer Management

    EREP and SFTP report registration form links added

    December 5, 2021

    Secure File Transfer Management

    Added instructions for EBS report request and setup

    October 20, 2021

    Algorithmic Trading

    Added instructions to update Algo owner information

    October 2, 2021

    API ID Management, PGP Key Management, SFTP

    Additional topics added to assist users to manage My Account functions

    September 10, 2021

    Algorithmic Trading

    BrokerTec EU customers are required to certify algorithmic trading systems annually.

    June 20, 2021

    BrokerTec Requests - Globex Firm Id

    BrokerTec EU customers must provide additional information on the NEX Upload Facility for BrokerTec EU.

    April 12, 2021

    BrokerTec Requests

    Added Globex Firm ID, Globex User Signature video tutorial.

    April 9, 2021

    BrokerTec Requests

    Globex Firm ID, Globex User Signature process updates.

    February 19, 2021

    various

    renamed Tag 50 to Operator (also called Globex Operator ID / CME Globex Operator ID)

    December 5, 2020

    User / Firm Administration

    Consolidated User Administration instructions for simpler navigation.

    Added BrokerTec User Admin roles

     

    April 3, 2019

    Managing Tag 50

    Registering Tag 50 ID

    Associated entity includes two character Firm ID.

    Authorized trading firm users can register a Tag 50 ID and submit to clearing firm for approval.

    March 15, 2019

    Home

    Added mobile optimized home page.

    June 14, 2019

    Registering Tag 50 IDs

    Added required date of birth field.

    November 8, 2019

    Tag 50 ID / Registering Tag 50 ID

    video overview and tutorial guides steps required to create tag 50 IDs.

    October 4, 2019

    Registering Tag 50 IDs

    Adding clearing firm selections

    September 5, 2019

    User Administration - Positions

    Removed.

    For administrative instructions for Positions, refer to FEC Plus / FEC+.

    August 23, 2019

    My Profile

    Updated links to CME Group Login

    June 4, 2019

    User Administration - FirmSoft

    updated application name, FirmSoft Administration to FirmSoft

    May 7, 2019

    Request Center - Globex Requests - iLink Sessions

    Updated iLink Sessions table: Key ID / Expiration Date with key management options - generate, download, delete

    March 4, 2019

    Incentive Programs

    Removed Request Center - Incentive Program

    February 11, 2019

    User Administration - FirmSoft

    New self-service administration functionality for managing FirmSoft application entitlements.

    February 11, 2019

    User Administration - All

    Revised and reduced instructions for all user administration self-service applications.

    November 30, 2018

    Registering Tag 50 ID

    Clearing member firm administrators can register tag 50 ID for individuals and ATS teams

    October 19, 2018

    Incentive Programs

    Background Attestation - Annual Enrollment

    October 1, 2018

    Globex Firms

    Additional guidance for clearing firm relationship updates.

    September 7, 2018

    My Preferences

    Added user selectable themes and backgrounds and website tiles.

    August 14, 2018

    iLink Sessions

    Submitted iLink sessions are created directly and do not require clearing firm administrator approval.

    August 4, 2018

    Viewing and Managing Tag 50 IDs

    A list of available Tag 50 IDs can be exported.

         

    July 24, 2018

    Drop Copy Groups

    Target sessions cannot be directly deleted; Drop Copy Group only. Contact GAM for assistance

    June 1, 2018

    Viewing and Managing Tag 50 IDs

    Authorized users can receive entitlements to view Tag 50 ID details for their firm.

    Admin Manager users can authorize user entitlements for users to view and / or manage Request Center self-service capabilities.

    June 1, 2018

    User Administration

    Updated available Request Center Roles / Entitlements: Tag 50 View, Tag 50 Permissions.

    March 14, 2018

    User / Firm Administration

    Risk Management Tools: Updated details for Front / Middle / Back office entitlements.

    January 16, 2018

    Securing iLink Sessions and Drop Copy Groups

    Added instructions for securing iLink Sessions and Drop Copy Groups with Hash Message Authentication Codes (HMAC).

    January 3, 2018

    Tag 50 IDs

    Preferences

    New entitlement enables authorized users to enable execution / trading users to view firm-wide Tag 50 details.

    December 8, 2017

    • Managing Incentive Programs
    • Viewing / Managing Program Accounts
    • Applying / Renewing Incentive Agreements
    • Updated roles and entitlements for Read, Write, Approver.
    • Updated Program status, and submission options to include: Renew, Apply, Resume, Review and Submit.
    • Terms of Participation updates.

    September 30, 2017

    Securing iLink Sessions

    Added solution for generating and managing HMAC secure key authentication

    September 8, 2017

    Adding User Entitlements

    CME Europe decommission, removed references to registration forms and entitlement administration assignment.

    September 5, 2017

    • Ability to search for a particular Tag 50 ID.
    • Frequently asked questions, which describes reasons for Tag 50 registration, related functionality and references to related content.

    August 5, 2017

    Viewing Tag 50 IDs

    New functionality for Registered Entity users to view Tag 50 / CME Globex Operator IDs.

    June 2, 2017

    Request Center

    Visual menu update

    May 20, 2017

    Request Center - Incentive Programs

    Additional Incentive Program functionality, supporting application creation, renewal, save and resume.

    May 20, 2017

    Adding User Entitlements

    Using the User Administration function, authorized individuals can manage Risk Management Tools, Asset Management, Settlement Firm.

    February 12, 2017

    Managing Incentive Programs

    Enhanced Incentive Program page, with additional search and filter options, including the ability to export the program list.

    December 2, 2016

    Adding User Entitlements

    Adding Customer Center User

    Enhanced user administration process enables adding an application administrator, with entitlements of the admin manager.

    December 2, 2106

    Managing Incentive Programs

    Authorized individuals can manage incentive programs in which they are enrolled, including the ability to:

    • Filter Program List.
    • Export Program list to Excel format.
    • Renew Incentive Programs.
    • View Performance and Incentive Accounts.

    October 29, 2016

    Viewing Incentive Programs

    Authorized individuals can view incentive programs in which they are enrolled.

    August 4, 2016

    Adding User Entitlements

    Added User Administration - Positions instructions.

    July 17, 2016

    Adding User Entitlements

    Added User Administration - Deliveries instructions.

    July 6, 2016

    Accessing CME Customer Center

    Customer Center Menu

    Managing User Entitlements

    References to the SMART Click service has been changed to CME Group Login.

    July 6, 2016

    User Administration

    Managing User Entitlements

    Added Entitlements by Application, which describes profile and scope by self-service application.

    Revised Add / Modify / Revoke entitlement procedures.

    June 4, 2016

    iLink Sessions

    new self-service functionality for creating and managing iLink sessions.

    April 22, 2016

    User Administration

    general update for administration topics.

    January 23, 2016

    All

    This is the initial release of the CME Customer Center help system .