Request Center

Request Center is a suite of self-service functions for managing CME Globex entity requests and configurations.

  • Prior to using Request Center functions, ensure the following is available: 
    • Create new or use existing CME Group Login ID - required to access forms, services, authenticate access application access
    • Request BrokerTec Support Portal access - required to access technical content for BrokerTec business solutions and services
    • Setup a network connection and company details for the CME Globex New Release Environment - For testing and certification of API connections and trading systems
    • Submit Market Data Order form
    • Set up a network connection to the Production Environment for CME Globex - Futures & Options, BrokerTec, EBS markets
    • Submit CME Customer Center Self-Service Agreement / Form; to authorize Admin Managers.

    To access BrokerTec Request Center functions, customer entities must have a signed CME Customer Center self service agreement / form on file.

    • For certain BrokerTec and EBS entities, ensure the Legal Entity Identifier (LEI), person / algo trader's Personally Identifiable Information (PII) and Algorithmic system details are registered to the BrokerTec / EBS Upload Facility,
    1. To access the Request Center: 

    From the CME Customer Center - Administration menu, select Request Center.

    From the Request Center toolbar, select Futures and Options Requests / BrokerTec Requests / EBS Requests.

    Help icon: () View an instructional webhelp .

     

    Features

    My Requests

    My Requests: Appears after logging in and selecting Request Center from the Customer Center menu.

    • Request Status: View Submitted / In-Progress requests or approve / reject requests submitted by other entity users.

    To view additional details, select from the list.

    • Approvals: Review a list of entity requests submitted for review, requiring a decision before the request is submitted for CME Group processing.

    • To Do: A list of all requests requiring review and decision.
    • Filter: To narrow requests, enter search criteria in the first row (below column headings).
    • Sort: Click to sort requests in ascending / descending order.

    • Copy: Copy results to view and analyze in another application.
    • Export: CSV, Excel, PDF
    • Print: View all requests in a printer friendly format.

    Preferences

    A self-service function to associate registered entity with Clearing Firms, Front End Systems and manage firm / user permissions for Operator IDs and iLink Order Entry sessions.

    Clearing Firms

    View and add clearing firms, including exchange identifier, associated with a registered entity.

    1. To set up clearing firm mapping:

    Clearing firm mapping updates require coordination with the existing clearing firm and CME Group's Global Account Management team.

    1. From the Request Center - Preferences menu, select Clearing Firms.

    1. Select a Registered Entity.

    If you have access to just one entity, it is selected by default.

    A list of available clearing firms appears.

    1. Click Add Clearing Firm.

    or

    From the list, select () a clearing firm, to add to the Registered Entity, then click Add Selected.

    A confirmation message appears, indicating the clearing firm has been added successfully.

    Front End Systems

    View and set up front end systems to associate with Futures & Options, BrokerTec, EBS Order Entry sessions; also includes iLink, MSGW, CGW, TCP MDP certification status

    1. To set up front end system mapping:
    1. From the Request Center - Preferences menu, select Clearing Firms.

    1. Select a Registered Entity.

    A list of available front end systems, for the selected entity, appears.

    Permissions

    Enables Clearing Firm Admin Managers / Application Administrators to manage entitlements for Globex Operator ID and iLink Self-Service.

    • View Change Log: View a list of updates including user, application, date, time and description.