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CME Group Global Office Contacts

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CME Group Switchboard

For general inquiries, call our switchboard.

+ 1 312 930 1000

Mon-Fri 7:00-5:00 (Central Time)

Trading Hours

Regular opening hours for CME Globex, CME Clearport, Trading Floors & Notices.

View Trading Hours

Subscription Center

Receive updates about Products, Trading and Clearing Technology, Market Regulation, Economic Research Reports, and more.

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Production and Test Support

Services
 Contact Details
 Hours (Central Time)

Trading Production Environment

Real-time support of live markets and trading services:

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Risk Management Tools
  • FirmSoft
  • Network Connectivity

Global Command Center (GCC)

United States: +1 800 438 8616

Europe: +44 20 7623 4747

Asia: +65 6532 5010

Sun 14:00 - Fri 16:30

Clearing Production Environment

Support for live clearing applications and systems:

  • Front End Clearing (FEC)
  • Positions
  • Enterprise Reporting Portal (EREP)
  • Broker & Give-up Payment Systems (BPS & GPS)
  • Clearing API
  • Deal Management System (DMS)

Clearing Services

United States: +1 312 207 2525

EMEA: +44 20 3379 3198

APAC: +65 6593 5591

 Sun 17:00 - Fri 17:00

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

  • Application access support (add, modify or removal of system access and entitlements)
  • CME ClearPort onboarding
  • CME Group Login support

EASE

United States: +1 312 456 1560
Europe: +011 44 203 379 3802
Asia: +011 65 6593 5536

 Sun 17:00 - Fri 17:00

Co-Location/Data Center

  • Co-Location and facility access
  • Co-Lo Portal support

Co-Lo

United States: +1 855 253 6671
         (Direct Dial: +1 312 715 6082)
EMEA: +44 20 7623 4900
ASIA: +65 6438 6180

 24/7

E-quotes

  • Real-time quotes
  • News and charts

E-quotes - Support

E-quotes - Sales

 Mon - Fri
7:00 - 17:00

API Development and Certification

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Drop Copy
  • Partner Exchange Services
  • Margin Services API
  • End to end testing
  • Product and functional testing

CSET - CME Globex

CSET - OTC

United States: +1 312 930 2322

Europe: +44 20 3379 3803

Asia: +65 6593 5593

Sun 16:00 - Fri 16:30

Trading Floor

  • Technology support

Help Desk: +1 312 435 7100

Mon - Fri
5:30 - 16:30

Market Access and Support

Services
 Contact Details
 Hours (Central Time)

Global Account Management

  • Access CME Group markets
  • CME Globex Customer Roles and Entitlements
  • Market Data distribution and licensing, policies support
  • Messaging Efficiency Program
  • Risk Management Tools Access

Global Account Management

United States: +1 312 634 8700

Europe: +44 20 3379 3754

Asia: +65 6593 5505

 Mon - Fri
8:00 - 17:00

Market Tech Sales

  • For questions about our market technology offering

Market Tech Sales

 Mon - Fri
8:00 - 17:00

Historical Market Data

  • Historical price information

Historical Market Data

United States: +1 312 634 8395

 Mon - Fri
7:15 - 17:00

Fees

  • Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

  • Exchange trading rules and policies
  • Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

Mon - Fri
8:00 - 17:00

Clearing

Services
 Contact Details
 Hours (Central Time)

Clearing Services

  • Futures and Options Post Trade Processing
  • IRS Trade Processing
  • Option Expiration
  • OTC Trade Rejects
  • New Firm Onboarding

Clearing Services

United States: +1 312 207 2525

 Sun 17:00 - Fri 23:00

Bank Transaction Inquiry

  • Debit/credit transaction inquiries

Bank Transaction Inquiry

 Mon - Fri
7:00 - 17:00

Risk Management

  • Performance Bonds / Margins
  • CME Market Protections

Risk Management

United States: +1 312 648 3888

 Mon - Fri
7:00 - 17:00

Deliveries

  • Storage fees, cash settlements
  • Delivery points/facilities and assignments

Clearing House Deliveries

United States: +1 312 930 3172

Mon - Fri
8:00 - 17:00

Financial Banking / Settlement

Clearing House Financial

United States: +1 312 207 2594

 Mon - Fri
7:00 - 17:00

Repository Services

  • Trade & Swap Repository support
  • Delegated Reporting
  • CME Swap Data Repository
  • CME European Trade Repository
  • CME Australian Trade Repository
  • CME Canadian Trade Repository
  • CME Singapore Trade Repository

Repository Support

United States: +1 312 580 5352

Europe: +44 20 3379 3180

Asia: +65 6593 5592

 Mon - Fri
7:00 - 17:00

Products

Services
 Contact Details
 Hours (Central Time)

Product Information

Agriculture

Energy

Equities

FX

Interest Rates

Metals

 Mon - Fri
7:00 - 17:00

Services

Services
 Contact Details
 Hours (Central Time)

Membership

  • Types and pricing
 United States: +1 312 435 3480

Mon - Fri
7:00 - 16:00

Investors

Services
 Contact Details
 Hours (Central Time)

Investor Relations

  • Shareholder information
  • Financial reports
 United States: +1 312 930 3484

Mon - Fri
7:00 - 16:00

EBS Contacts

Regional EBS Contacts
Services
 Contact Details
 Hours

BrokerTec

Europe: +44 (0) 20 7818 9890

Asia Pacific: +65 6831 0822

Americas: +1 212 521 4700

UK: Btec_uk_mktsupt@nex.com

US: ms@btec.com

 24/7

EBS

USA: +1 877 278 0643

Canada: +1 866 480 2659

UK: +44 800 012 8011

Australia: +1800 351 905

customersupport@ebs.com

 24/7

EBS Institutional

USA/Canada: +1 855 341 7792

Australia: +1800 796 979

Rest of World: +44 207 858 1650

ebsisupport@nex.com

 24/7

CME Treasury

Sue Hubbard
Global Head of Client Services

+44 (0) 20 7000 5164
 

Mon - Fri
8:30 - 17:30 GMT

+1 877 204 7417

 Mon - Fri
17:30 - 22:00 GMT

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Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX and COMEX.

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