CME Group

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CME Group Global Office Contacts

CME Group Switchboard

For general inquiries, call our switchboard.

+ 1 312 930 1000

Mon-Fri 7:00-5:00 (Central Time)

Trading Hours

Regular opening hours for CME Globex, CME Clearport, Trading Floors & Notices.

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Receive updates about Products, Trading and Clearing Technology, Market Regulation, Economic Research Reports, and more.

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Production and Test Support

Services	Contact Details	Hours (Central Time)
Trading Production Environment Real-time support of live markets and trading services: CME Globex CME Direct CME ClearPort CME STP Risk Management Tools FirmSoft Network Connectivity	Global Command Center (GCC) United States: +1 800 438 8616 Europe: +44 20 7623 4747 Asia: +65 6532 5010	Sun 14:00 - Fri 16:30
Clearing Production Environment Support for live clearing applications and systems: Front End Clearing (FEC) Positions Enterprise Reporting Portal (EREP) Broker & Give-up Payment Systems (BPS & GPS) Clearing API Deal Management System (DMS)	Clearing Services United States: +1 312 207 2525 EMEA: +44 20 3379 3198 APAC: +65 6593 5591	Sun 17:00 - Fri 17:00
Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC Application access support (add, modify or removal of system access and entitlements) CME ClearPort onboarding CME Group Login support	EASE United States: +1 312 456 1560 Europe: +011 44 203 379 3802 Asia: +011 65 6593 5536	Sun 17:00 - Fri 17:00
Co-Location/Data Center Co-Location and facility access Co-Lo Portal support	Co-Lo United States: +1 855 253 6671 (Direct Dial: +1 312 715 6082) EMEA: +44 20 7623 4900 ASIA: +65 6438 6180	24/7
E-quotes Real-time quotes News and charts	E-quotes - Support E-quotes - Sales	Mon - Fri 7:00 - 17:00
API Development and Certification CME Globex CME Direct CME ClearPort CME STP Drop Copy Partner Exchange Services Margin Services API End to end testing Product and functional testing	CSET - CME Globex CSET - OTC United States: +1 312 930 2322 Europe: +44 20 3379 3803 Asia: +65 6593 5593	Sun 16:00 - Fri 16:30
Trading Floor Technology support	Help Desk: +1 312 435 7100	Mon - Fri 5:30 - 16:30

Services

Contact Details

Hours (Central Time)

Trading Production Environment

Real-time support of live markets and trading services:

CME Globex
CME Direct
CME ClearPort
CME STP
Risk Management Tools
FirmSoft
Network Connectivity

Global Command Center (GCC)

United States: +1 800 438 8616

Europe: +44 20 7623 4747

Asia: +65 6532 5010

Sun 14:00 - Fri 16:30

Clearing Production Environment

Support for live clearing applications and systems:

Front End Clearing (FEC)
Positions
Enterprise Reporting Portal (EREP)
Broker & Give-up Payment Systems (BPS & GPS)
Clearing API
Deal Management System (DMS)

Clearing Services

United States: +1 312 207 2525

EMEA: +44 20 3379 3198

APAC: +65 6593 5591

Sun 17:00 - Fri 17:00

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

Application access support (add, modify or removal of system access and entitlements)
CME ClearPort onboarding
CME Group Login support

EASE

United States: +1 312 456 1560
Europe: +011 44 203 379 3802
Asia: +011 65 6593 5536

Sun 17:00 - Fri 17:00

Co-Location/Data Center

Co-Location and facility access
Co-Lo Portal support

Co-Lo

United States: +1 855 253 6671
(Direct Dial: +1 312 715 6082)
EMEA: +44 20 7623 4900
ASIA: +65 6438 6180

24/7

E-quotes

Real-time quotes
News and charts

E-quotes - Support

E-quotes - Sales

Mon - Fri
7:00 - 17:00

API Development and Certification

CME Globex
CME Direct
CME ClearPort
CME STP
Drop Copy
Partner Exchange Services
Margin Services API
End to end testing
Product and functional testing

CSET - CME Globex

CSET - OTC

United States: +1 312 930 2322

Europe: +44 20 3379 3803

Asia: +65 6593 5593

Sun 16:00 - Fri 16:30

Trading Floor

Technology support

Help Desk: +1 312 435 7100

Mon - Fri
5:30 - 16:30

Market Access and Support

Services	Contact Details	Hours (Central Time)
Global Account Management Access CME Group markets CME Globex Customer Roles and Entitlements Market Data distribution and licensing, policies support Messaging Efficiency Program Risk Management Tools Access	Global Account Management United States: +1 312 634 8700 Europe: +44 20 3379 3754 Asia: +65 6593 5505	Mon - Fri 8:00 - 17:00
Historical Market Data Historical price information	Historical Market Data United States: +1 312 634 8870	Mon - Fri 7:15 - 17:00
Fees Transaction fees	Fees United States: +1 312 648 5470	Mon - Fri 8:00 - 17:00
Market Regulation Exchange trading rules and policies Regulatory Outreach Program	Market Regulation United States: +1 312 341 7970	Mon - Fri 8:00 - 17:00

Services

Contact Details

Hours (Central Time)

Global Account Management

Access CME Group markets
CME Globex Customer Roles and Entitlements
Market Data distribution and licensing, policies support
Messaging Efficiency Program
Risk Management Tools Access

Global Account Management

United States: +1 312 634 8700

Europe: +44 20 3379 3754

Asia: +65 6593 5505

Mon - Fri
8:00 - 17:00

Historical Market Data

Historical price information

Historical Market Data

United States: +1 312 634 8870

Mon - Fri
7:15 - 17:00

Fees

Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

Exchange trading rules and policies
Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

Mon - Fri
8:00 - 17:00

Clearing

Services	Contact Details	Hours (Central Time)
Clearing Services Futures and Options Post Trade Processing IRS and CDS Trade Processing Option Expiration OTC Trade Rejects New Firm Onboarding	Clearing Services United States: +1 312 207 2525	Sun 17:00 - Fri 23:00
Bank Transaction Inquiry Debit/credit transaction inquiries	Bank Transaction Inquiry	Mon - Fri 7:00 - 17:00
Risk Management Performance Bonds / Margins CME Market Protections	Risk Management United States: +1 312 648 3888	Mon - Fri 7:00 - 17:00
Deliveries Storage fees, cash settlements Delivery points/facilities and assignments	Clearing House Deliveries United States: +1 312 930 3172	Mon - Fri 8:00 - 17:00
Financial Banking / Settlement	Clearing House Financial Systems United States: +1 312 207 2594	Mon - Fri 7:00 - 17:00
Repository Services Trade & Swap Repository support Delegated Reporting CME Swap Data Repository CME European Trade Repository CME Australian Trade Repository CME Canadian Trade Repository CME Singapore Trade Repository	Repository Support United States: +1 312 580 5352 Europe: +44 20 3379 3180 Asia: +65 6593 5592	Mon - Fri 7:00 - 17:00

Products

Services	Contact Details	Hours (Central Time)
Product Information	Agriculture Energy Equities FX Interest Rates Metals	Mon - Fri 7:00 - 17:00

Services

Contact Details

Hours (Central Time)

Product Information

Mon - Fri
7:00 - 17:00

Services

Services	Contact Details	Hours (Central Time)
Membership Types and pricing	United States: +1 312 435 3480	Mon - Fri 7:00 - 16:00

Contact Details

Hours (Central Time)

Membership

Types and pricing

United States: +1 312 435 3480

Mon - Fri
7:00 - 16:00

Investors

Services	Contact Details	Hours (Central Time)
Investor Relations Shareholder information Financial reports	United States: +1 312 930 3484	Mon - Fri 7:00 - 16:00

Services

Contact Details

Hours (Central Time)

Investor Relations

Shareholder information
Financial reports

United States: +1 312 930 3484

Mon - Fri
7:00 - 16:00

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Who We Are

CME Group is the world's leading and most diverse derivatives marketplace. The company is comprised of four Designated Contract Markets (DCMs). Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX and COMEX.