CME Group Switchboard

For general inquiries, call our switchboard.

+ 1 312 930 1000

Mon-Fri 7:00-5:00 (Central Time)

Trading Hours

Regular opening hours for CME Globex, CME Clearport, Trading Floors & Notices.

View Trading Hours

Subscription Center

Receive updates about Products, Trading and Clearing Technology, Market Regulation, Economic Research Reports, and more.

Subscribe Now

Production and Testing Environment Support

Services
Contact Details
Hours (Central Time)

Trading Production Environment

Real-time support of live markets and trading services:

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Risk Management Tools
  • FirmSoft
  • Network Connectivity

Global Command Center (GCC)

United States: +1 800 438 8616
Europe: +44 20 7623 4747
Asia: +65 6532 5010

Sun 14:00 - Fri 16:30

Clearing Production Environment

Support for live clearing applications and systems:

  • Front End Clearing (FEC)
  • Positions
  • Enterprise Reporting Portal (EREP)
  • Broker & Give-up Payment Systems (BPS & GPS)
  • Clearing API
  • Deal Management System (DMS)

Clearing Services

United States: +1 312 207 2525
EMEA: +44 20 3379 3198
APAC: +65 6593 5591

Sun 17:00 - Fri 17:00

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

  • Application access support (add, modify or removal of system access and entitlements)
  • CME ClearPort onboarding
  • CME Group Login support

EASE

United States: +1 312 456 1560
EMEA: +44 203 379 3802
APAC: +65 6593 5536

Sun 17:00 - Fri 17:00

Co-Location/Data Center

  • Co-Location and facility access
  • Co-Lo Portal support

Co-Lo

United States: +1 855 253 6671
         (Direct Dial: +1 312 715 6082)
EMEA: +44 20 7623 4900
ASIA: +65 6438 6180

24/7

E-quotes

  • Real-time quotes
  • News and charts

E-quotes - Support

E-quotes - Sales

Mon - Fri
7:00 - 17:00

API Development and Certification

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Drop Copy
  • Partner Exchange Services
  • Margin Services API
  • End to end testing
  • Product and functional testing

CSET - CME Globex

CSET - OTC

United States: +1 312 930 2322
Europe: +44 20 3379 3803
Asia: +65 6593 5593

Sun 16:00 - Fri 16:30

Trading Floor

  • Technology support

Help Desk: +1 312 435 7100

Mon - Fri
5:30 - 16:30

Market Access and Support

Services
Contact Details
Hours (Central Time)

Global Account Management

  • Access CME Group markets
  • CME Globex Customer Roles and Entitlements
  • Market Data distribution and licensing, policies support
  • Messaging Efficiency Program
  • Risk Management Tools Access

Global Account Management

United States: +1 312 634 8700
Europe: +44 20 3379 3754
Asia: +65 6593 5505

Mon - Fri
8:00 - 17:00

Historical Market Data

  • Historical price information
Historical Market Data Mon - Fri
7:15 - 17:00

Fees

  • Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

  • Exchange trading rules and policies
  • Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

Mon - Fri
8:00 - 17:00

Quant Analytics

  • FX analytics platform

Customer Support


Technical Customer Support

 

Mon - Fri
08.30 - 17.30 GMT
Services
Contact Details
Hours

BrokerTec

United States: +1 212 521 4700

Europe: +44 0 20 7818 9890

Asia Pacific: +65 6653 5191

United States Market Support

UK/EMEA/Asia Market Support

United States:
Mon - Fri
0:00 - 12:00 Central

UK/EMEA/Asia: 
Mon - Fri
6:00 - 18:00 London

EBS

customersupport@ebs.com

USA: +1 877 278 0643
Canada: +1 866 480 2659
UK: +44 800 012 8011
Australia: +1800 351 905

View more country contacts

24/7

EBS Institutional

ebsisupport@nex.com

USA/Canada: +1 855 341 7792
Australia: +1800 796 979
Rest of World: +44 207 858 1650

24/7

CME Treasury

Sue Hubbard
Global Head of Client Services

+44 (0) 20 7000 5164
 

Mon - Fri
8:30 - 17:30 GMT

+1 877 204 7417

Mon - Fri
17:30 - 22:00 GMT

Clearing

Services
Contact Details
Hours (Central Time)

Clearing Services

  • Futures and Options Post Trade Processing
  • IRS and CDS Trade Processing
  • Option Expiration
  • OTC Trade Rejects
  • New Firm Onboarding

Clearing Services

United States: +1 312 207 2525

Sun 17:00 - Fri 23:00

Bank Transaction Inquiry

  • Debit/credit transaction inquiries

Bank Transaction Inquiry

Mon - Fri
7:00 - 17:00

Risk Management

  • Performance Bonds / Margins
  • CME Market Protections

Risk Management

United States: +1 312 648 3888

Mon - Fri
7:00 - 17:00

Deliveries

  • Storage fees, cash settlements
  • Delivery points/facilities and assignments

Clearing House Deliveries

United States: +1 312 930 3172

Mon - Fri
8:00 - 17:00

Financial Banking / Settlement

Clearing House Financial Systems

United States: +1 312 207 2594

Mon - Fri
7:00 - 17:00

Repository Services

  • Trade & Swap Repository support
  • Delegated Reporting
  • CME Swap Data Repository
  • CME European Trade Repository
  • CME Australian Trade Repository
  • CME Canadian Trade Repository

Repository Support

United States: +1 312 580 5352
Europe: +44 20 3379 3180
Asia: +65 6593 5592

Mon - Fri
7:00 - 17:00

Products

Services
Contact Details
Hours (Central Time)

Product Information

Agriculture
Energy
Equities
FX
Interest Rates
Metals

Mon - Fri
7:00 - 17:00

Services

Services
Contact Details
Hours (Central Time)

Membership

  • Types and pricing
United States: +1 312 435 3480

Mon - Fri
7:00 - 16:00

Investors

Services
Contact Details
Hours (Central Time)

Investor Relations

  • Shareholder information
  • Financial reports
United States: +1 312 930 3484

Mon - Fri
7:00 - 16:00