Contact Us
Find the support you need to start using our leading technology and trading solutions. The resources below can help you connect to a customer service team member.
CME Group Switchboard
For general inquiries, call our switchboard.
+ 1 312 930 1000
Mon-Fri 7:00-5:00 (Central Time)
For new client inquiries, contact:
GlobalSalesDesk@cmegroup.com
Trading Hours
Regular opening hours for CME Globex, CME ClearPort, BrokerTec, EBS, Trading Floors & Notices.
Subscription Center
Receive updates about Products, Trading and Clearing Technology, Market Regulation, Economic Research Reports, and more.
Production and Testing Environment Support
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Trading Production EnvironmentReal-time support of live markets and trading services:
*See EBS and BrokerTec section for further details on contacts and hours |
United States: +1 800 438 8616 |
Sun 11:00 - Fri 16:30 |
Clearing Production EnvironmentSupport for live clearing applications and systems:
|
United States: +1 312 207 2525 |
Sun 17:00 - Fri 17:00 |
Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC
|
United States: +1 312 456 1560 |
Sun 17:00 - Fri 17:00 |
Co-Location/Data Center
|
United States: +1 855 253 6671 |
24/7 |
E-quotes
|
Mon - Fri 7:00 - 17:00 |
|
API Development and Certification
|
United States: +1 312 930 2322 |
Sun 16:00 - Fri 16:30 |
Trading Floor
|
Help Desk: +1 312 435 7100
|
Mon - Fri |
Market Access and Support
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Global Account Management
|
Mon - Fri 8:00 - 17:00 |
|
CME Data Sales
|
CME Data Sales | Mon - Fri 7:15 - 17:00 |
Fees
|
United States: +1 312 648 5470 |
Mon - Fri |
Market Regulation
|
United States: +1 312 341 7970 |
Mon - Fri |
EBS and BrokerTec
Services |
Contact Details |
Hours |
---|---|---|
BrokerTec |
Europe: +44 (0) 20 7818 9890 |
Sun 15:00 – Fri 17:30 ET |
EBS |
USA: +1 800 438 8616 |
Sun 16:00* – Fri 22:30 London time / Sun 10:00* / 11:00** – Fri 16:30 Central Time *GCC will receive EBS escalations via email from 08:00 GMT |
EBS Direct Forwards |
USA/Canada: +1 855 341 7792 |
Sun 17:00 - Fri 22:30 London Time / Sun 11:00 - Fri 16:30 Central Time |
Clearing
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Clearing Services
|
United States: +1 312 207 2525 |
Sun 17:00 - Fri 23:00 |
Bank Transaction Inquiry
|
Mon - Fri 7:00 - 17:00 |
|
Risk Management
|
United States: +1 312 648 3888 |
Mon - Fri 7:00 - 17:00 |
Deliveries
|
United States: +1 312 930 3172 |
Mon - Fri |
Financial Banking / Settlement |
United States: +1 312 207 2594 |
Mon - Fri 7:00 - 17:00 |
Repository Services
|
United States: +1 312 580 5352 |
Mon - Fri 7:00 - 17:00 |
Support for post-trade applications and systems
|
United States:+1 312 580 5353 |
Products
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Product Information |
Mon - Fri 7:00 - 17:00 |
Services
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Membership
|
United States: +1 312 435 3480 | Mon - Fri |
Investors
Services |
Contact Details |
Hours (Central Time) |
---|---|---|
Investor Relations
|
United States: +1 312 930 3484 | Mon - Fri |