Contact Us

Trading Production Environment

Real-time support of live markets and trading services:

• CME Globex
• CME Direct
• CME ClearPort
• CME STP
• Risk Management Tools
• FirmSoft
• Network Connectivity

Global Command Center (GCC)

United States: +1 800 438 8616
Europe: +44 20 7623 4747
Asia: +65 6532 5010

Clearing Production Environment

Support for live clearing applications and systems:

• Front End Clearing (FEC)
• Positions
• Enterprise Reporting Portal (EREP)
• Broker & Give-up Payment Systems (BPS & GPS)
• Clearing API
• Deal Management System (DMS)

Clearing Services

United States: +1 312 207 2525
EMEA: +44 20 3379 3198
APAC: +65 6593 5591

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

• Application access support (add, modify or removal of system access and entitlements)
• CME ClearPort onboarding
• CME Group Login support

EASE

United States: +1 312 456 1560
EMEA: +44 203 379 3802
APAC: +65 6593 5536

Co-Location/Data Center

• Co-Location and facility access
• Co-Lo Portal support

Co-Lo

United States: +1 855 253 6671
         (Direct Dial: +1 312 715 6082)
EMEA: +44 20 7623 4900
ASIA: +65 6438 6180

E-quotes

• Real-time quotes
• News and charts

E-quotes - Support

E-quotes - Sales

API Development and Certification

• CME Globex
• CME Direct
• CME ClearPort
• CME STP
• Drop Copy
• Partner Exchange Services
• End to end testing
• Product and functional testing

CSET

United States: +1 312 930 2322
Europe: +44 20 3379 3803
Asia: +65 6593 5593

Trading Floor

• Technology support

Help Desk: +1 312 435 7100

Mon - Fri
5:30 - 16:30

Global Account Management

• Access CME Group markets
• CME Globex Customer Roles and Entitlements
• Market Data distribution and licensing, policies support
• Messaging Efficiency Program
• Risk Management Tools Access

Global Account Management

United States: +1 312 634 8700
Europe: +44 20 3379 3754
Asia: +65 6593 5505

CME Data Sales

• Access to any of CME Group’s Market Data Products (Real-time, Delayed or Historical) 
• Become a New Data Distributor 
• Connectivity Options including Co-Location and Smart Stream via Google Cloud Platform 
• Leveraging CME’s Real-time and Historical Data Distribution Capabilities

Fees

• Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

• Exchange trading rules and policies
• Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

The US-based Outreach team will assist with email inquiries during US hours and the HK-based Outreach team will assist with email inquiries during APAC hours.

Mon - Fri
8:00 - 17:00

Quant Analytics

• FX analytics platform

Customer Support

Clearing Services

• Futures and Options Post Trade Processing
• IRS and CDS Trade Processing
• Option Expiration
• OTC Trade Rejects
• New Firm Onboarding

Clearing Services

United States: +1 312 207 2525

Bank Transaction Inquiry

• Debit/credit transaction inquiries

Bank Transaction Inquiry

Risk Management

• Performance Bonds / Margins
• CME Market Protections

Risk Management

United States: +1 312 648 3888

Deliveries

• Storage fees, cash settlements
• Delivery points/facilities and assignments

Clearing House Deliveries

United States: +1 312 930 3172

Mon - Fri
8:00 - 17:00

Financial Banking / Settlement

Clearing House Financial Systems

United States: +1 312 207 2594

Repository Services

• Trade & Swap Repository support
• Delegated Reporting
• CME Swap Data Repository
• CME Canadian Trade Repository

Repository Support

United States: +1 312 580 5352
Europe: +44 20 3379 3180
Asia: +65 6593 5592

Product Information

Agriculture
Energy
Equities
FX
Interest Rates
Metals

Membership

• Types and pricing

Mon - Fri
7:00 - 16:00

Investor Relations

• Shareholder information
• Financial reports

Mon - Fri
7:00 - 16:00