Contact Us

Find the support you need to start using our leading technology and trading solutions. The resources below can help you connect to a customer service team member.

CME Group Global Office Contacts

CME Group Switchboard

For general inquiries, call our switchboard.
+ 1 312 930 1000
Mon-Fri 7:00-5:00 (Central Time)

For new client inquiries, contact:
*NCAGlobal@cmegroup.com

Trading Hours

Regular opening hours for CME Globex, CME ClearPort, BrokerTec, EBS, Trading Floors & Notices.

View trading hours

Subscription Center

Receive updates about Products, Trading and Clearing Technology, Market Regulation, Economic Research Reports, and more.

Products

Production and Testing Environment Support

Services
 Contact Details
 Hours (Central Time)

Trading Production Environment

Real-time support of live markets and trading services:

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • BrokerTec
  • EBS
  • Risk Management Tools
  • FirmSoft
  • Network Connectivity

Global Command Center (GCC)

United States: +1 800 438 8616
Europe: +44 20 7623 4747
Asia: +65 6532 5010

Sun 11:00 - Fri 16:30

Clearing Production Environment

Support for live clearing applications and systems:

  • Front End Clearing (FEC)
  • Positions
  • Enterprise Reporting Portal (EREP)
  • Broker & Give-up Payment Systems (BPS & GPS)
  • Clearing API
  • Deal Management System (DMS)

Clearing Services

United States: +1 312 207 2525
EMEA: +44 20 3379 3198
APAC: +65 6593 5591

 Sun 17:00 - Fri 17:00

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

  • Application access support (add, modify or removal of system access and entitlements)
  • CME ClearPort onboarding
  • CME Group Login support

EASE

United States: +1 312 456 1560
Europe: +44 203 379 3802
Asia: +65 6593 5536

 Sun 17:00 - Fri 17:00

Co-Location/Data Center

  • Co-Location and facility access
  • Co-Lo Portal support

Co-Lo

United States: +1 855 253 6671
         (Direct Dial: +1 312 715 6082)
EMEA: +44 20 7623 4900
ASIA: +65 6438 6180

 24/7

E-quotes

  • Real-time quotes
  • News and charts

E-quotes - Support

 E-quotes - Sales

 Mon - Fri
7:00 - 17:00

API Development and Certification

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Drop Copy
  • Partner Exchange Services
  • Margin Services API
  • End to end testing
  • Product and functional testing

CSET - CME Globex

 CSET - OTC

United States: +1 312 930 2322
Europe: +44 20 3379 3803
Asia: +65 6593 5593

Sun 16:00 - Fri 16:30

Trading Floor

  • Technology support

Help Desk: +1 312 435 7100

 

Mon - Fri
5:30 - 16:30

Market Access and Support

Services
 Contact Details
 Hours (Central Time)

Global Account Management

  • Access CME Group markets
  • CME Globex Customer Roles and Entitlements
  • Market Data distribution and licensing, policies support
  • Messaging Efficiency Program
  • Risk Management Tools Access

Global Account Management

 Mon - Fri
8:00 - 17:00

CME Data Sales

  • Access to any of CME Group's Market Data Products (Real-time, Delayed or Historical)
  • Become a New Data Distributor
  • Connectivity Options including Co-Location and Smart Stream via Google Cloud Platform
  • Leveraging CME's Real-time and Historical Data Distribution Capabilities
 CME Data Sales Mon - Fri
7:15 - 17:00

Fees

  • Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

  • Exchange trading rules and policies
  • Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

Mon - Fri
8:00 - 17:00

EBS and BrokerTec

Services
 Contact Details
 Hours

BrokerTec

Europe: +44 (0) 20 7818 9890
Asia Pacific: +65 6831 0822b
Americas: +1 212 521 4700

 Sun 15:00 – Fri 17:30 ET

EBS

GCC@cmegroup.com

USA: +1 800 438 8616
Europe: +44 20 7623 4747
Asia: +65 6532 5010

 Sun 17:00 - Fri 22:30 London Time / Sun 11:00 - Fri 16:30 Central Time

EBS Institutional

ebsisupport@cmegroup.com

USA/Canada: +1 855 341 7792
Australia: +1800 796 979
Rest of World: +44 207 858 1650

 Sun 17:00 - Fri 22:30 London Time / Sun 11:00 - Fri 16:30 Central Time

CME Treasury

Sue Hubbard
Global Head of Client Services
+44 (0) 20 7000 5164

Mon - Fri
8:30 - 17:30 GMT

+1 877 204 7417

 Mon - Fri
17:30 - 22:00 GMT

Clearing

Services
 Contact Details
 Hours (Central Time)

Clearing Services

  • Futures and Options Post Trade Processing
  • IRS and CDS Trade Processing
  • Option Expiration
  • OTC Trade Rejects
  • New Firm Onboarding

Clearing Services

United States: +1 312 207 2525

 Sun 17:00 - Fri 23:00

Bank Transaction Inquiry

  • Debit/credit transaction inquiries

Bank Transaction Inquiry

 Mon - Fri
7:00 - 17:00

Risk Management

  • Performance Bonds / Margins
  • CME Market Protections

Risk Management

United States: +1 312 648 3888

 Mon - Fri
7:00 - 17:00

Deliveries

  • Storage fees, cash settlements
  • Delivery points/facilities and assignments

Clearing House Deliveries

United States: +1 312 930 3172

Mon - Fri
8:00 - 17:00

Financial Banking / Settlement

Clearing House Financial Systems

United States: +1 312 207 2594

 Mon - Fri
7:00 - 17:00

Repository Services

  • Trade & Swap Repository support
  • Delegated Reporting
  • CME Swap Data Repository
  • CME European Trade Repository
  • CME Australian Trade Repository
  • CME Canadian Trade Repository
  • CME Singapore Trade Repository

Repository Support

United States: +1 312 580 5352
Europe: +44 20 3379 3180
Asia: +65 6593 5592

 Mon - Fri
7:00 - 17:00

Support for post-trade applications and systems

  • CME CORE
  • CORE API
  • Option Compression
  • Optimizer
  • Deployable Margin Software
  • SPAN software

Post-trade Services

United States:+1 312 580 5353
EMEA: +44 20 3379 3198
APAC: +65 6593 5591

  

Products

Services
 Contact Details
 Hours (Central Time)

Product Information

Agriculture
Energy
Equities
FX
Interest Rates
Metals

 Mon - Fri
7:00 - 17:00

Services

Services
 Contact Details
 Hours (Central Time)

Membership

  • Types and pricing
 United States: +1 312 435 3480

Mon - Fri
7:00 - 16:00

Investors

Services
 Contact Details
 Hours (Central Time)

Investor Relations

  • Shareholder information
  • Financial reports
 United States: +1 312 930 3484

Mon - Fri
7:00 - 16:00

CME Group is the world’s leading derivatives marketplace. The company is comprised of four Designated Contract Markets (DCMs). 
Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX and COMEX.

© 2022 CME Group Inc. All rights reserved.

Disclaimer  |  Privacy Notice  |  Cookie Notice  |  Terms of Use  |  Data Terms of Use  |  Modern Slavery Act Transparency Statement  |  Report a Security Concern