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Critical System Information
SFTP Services Migration to Google Cloud - September 25
As part of SFTP services migration to Google Cloud, new network IPs and Ports are now available.
By close of business on Friday, September 25, all clients must complete migration and connect to SFTP Production using only the following new credentials.
Please use your CME Group Login to view the new credentials in the SFTP Services Migration to Google Cloud section of the Configuration and Connectivity Details page.
SFTP services on Google Cloud are available in parallel to the current on-prem instance. When connecting in parallel to Google Cloud and on-prem instances, clients should ensure that only one instance of the reports is utilized.
Please contact the CME Global Command Center (GCC) for Production environment support in the U.S. at +1 800 438 8616, in Europe at +44 20 7623 4747, in Asia at +65 6532 5010 or in Japan at +81 3 6733 7559.
Events and Announcements
NewMulti-Factor Authentication Updates - September 12
Starting Saturday, September 12, CME Group will update the underlying telephony provider for Multi-Factor Authentication (MFA) One-Time Passcodes (OTPs).
Clients will notice updated messaging formats and new originating phone numbers for all SMS text messages and automated phone calls.
| Multi-Factor Authentication Updates | ||
|---|---|---|
| Channel | Current Message | New Message |
| SMS Text | Your CME Group authentication code is XXXXXXXX. | CME Group: Your authorization code is XXXXXX. It expires in 10 minutes. Reply STOP to opt-out. |
| Automated Call | "Your CME Group security code is ********. To dismiss this message, press 1. To repeat this message, press 9." | "Hi, your verification code for CME Group is XXXXXX." (Repeated 3 times before disconnecting.) |
Passcodes will continue to be delivered automatically whenever you log in or perform actions requiring MFA.
Originating phone numbers will rotate dynamically. Clients should not save any specific phone number to contacts for SMS or OTP calls, as messages will arrive from multiple numbers.
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