CME Globex Customer Roles and Entitlements

CME Globex Clearing and Executing Firms have the ability to provide their employees access to various CME Group applications as well as permissions to complete CME Group-defined actions. Below you will find information pertaining to all roles, the associated permissions for all CME Globex applications, and the onboarding process for each role.

GCC Inbound Market Contact

Clearing Firm Administrator

The Clearing Firm Administrator is authorized for the following:

  • Ability to view specialized reports in the Firm Administrator Dashboard (FADB) which contains information for all Executing firms cleared. Reports include:
    • Clearing mapping
    • iLink session IDs 
    • Firm Registered Contacts
    • Cancel on Disconnect
    • Messaging Efficiency Contacts
    • GCC Outbound Contacts
  • Add, modify, and delete Clearing and Executing Firm Messaging Efficiency Program (MEP) contacts via the FADB.
  • Submit add, modify, and delete GCC Outbound Contact requests to Global Account Management
  • Request iLink session IDs, provided Schedule 6, Exhibit A has been submitted
  • Request Drop Copy Group iLink source sendercomp additions/deletions
  • Approve iLink session ID Port closures and re-openings

Onboarding: A Clearing Firm Administrator must complete Schedule 3 and Schedule 3 Exhibit A and return to Global Account Management.

Clearing Firm Authorized Officer or Director

This Clearing Firm employee has sign-off authority from the Clearing Firm for CME Globex-related paperwork. The Authorized list is not maintained or verified by CME Group.

Clearing Firm Back Office Manager

Applications: Exchange Fee System, Enterprise Reporting Portal, Broker Payment System, Give up Payment System, Positions, Settlements, Banking and  Assets, Firm Administrator Dashboard back-office section

This Clearing Firm employee can submit requests to onboard users for various CME Clearing-related applications.

Onboarding: Contact Enterprise Application & System Entitlements (EASE).

Clearing Firm Messaging Efficiency Program Contact

Application: None

This Clearing Firm employee is authorized to receive emailed Messaging Efficiency Program surcharge notifications for all Executing Firms who are cleared by the respective Clearing Firm.

Onboarding: Clearing Firm Primary/Secondary Administrators log in to the Firm Administrator Dashboard (FADB), and navigate to MEP Contact Management > Assign Clearing MEP Contact

Executing Firm Messaging Efficiency Program Contact

Application: None

Clearing or Executing Firm employee is authorized to receive emailed Messaging Efficiency surcharge notifications for an Executing firm(s).

Onboarding: Clearing Firm Primary/Secondary Administrators log in to the Firm Administrator Dashboard (FADB), and navigate to MEP Contact Management > Assign Executing MEP Contact

Firm Administrator Dashboard User

Application: Firm Administrator Dashboard (FADB)

FADB Update – All and Partial roles are authorized for the following:

  • Enable/Disable Cancel on Disconnect (COD) functionality via the FADB
  • View messaging metrics for CME Globex Messaging Efficiency Program
  • Submit CME Globex Messaging Efficiency Program Request for Waivers (RFW)
  • Request Self-Match Prevention IDs
  • View iLink session stats

FADB View – SOX: role is authorized for the following:

  • View reports

Onboarding: Registered Entity Admin Managers and FADB Application Admins manage user entitlements via the User Administration functionality.

FirmSoft Administrator

Application: FirmSoft

Clearing Firm employee responsible for adding and modifying permissions for FirmSoft users.

Onboarding: Complete and return Schedule 9 to Global Account Management

FirmSoft User

Application: FirmSoft

This is a market participant who has access to FirmSoft, which allows users to view and/or cancel orders for iLink and CME Direct.

FirmSoft users are also permissioned as GCC Inbound Contacts and have the right to contact the GCC to status and/or cancel orders based on their CME Group Login permissions enabled in FirmSoft.

Onboarding: A Clearing firm FirmSoft Administrator must access the FirmSoft tool and navigate to Add/Edit User > Firm Permissions to add another user.

RMI API System Application Login

Application: Risk Management Interface API

This Clearing Firm, or a third-party designated by Clearing Firm, has authorized access to the Risk Management Interface API.

Onboarding: A Clearing Firm Administrator must complete Schedule 6, Exhibit D and return to Global Account Management.

CME Account Manager Administrator for CME Globex Registration

Application: CME Account Manager

This Clearing Firm employee has the authority to establish risk settings in CME Account Manager.

Onboarding: The Clearing Firm CME Account Manager Verification Officer must contact Enterprise Application & System Entitlements (EASE) for the CME Account Manager Registration form. The Verification Officer must sign and return the form to EASE.

CME Account Manager Verification Officer

Application: CME Account Manager

Clearing Firm employee with the authority to approve new CME Account Manager users or disable existing users.

Onboarding: The Clearing Firm Operations Manager must contact Enterprise Application & System Entitlements (EASE) for the CME Account Manager Registration form. The Manager must sign and return the form to EASE.

Clearing/Executing Firm Risk Tool User

Application: CME Group Risk Management Tools, CME Account Manager, CME Mass Quote Protection

Risk Management Tools – Full Access: Role is authorized for clearing firm employees to view and action all or any combination of the following:

Risk Management Tools – Partial: Role is authorized for clearing or non-clearing firm employees to View or Action all or any combination of the following as indicated below:

Onboarding:

For CME firms that have signed the Self-Service Agreement, Registered Entity Middle Office Admin Managers manage user entitlements for CME Group Risk Management Tools via the User Administration functionality.

For CME firms that have not signed the Self-Service Agreement, Clearing Firm Primary/Secondary Administrators must complete Schedule 6, Exhibit C, and return to Global Account Management for both CME Group Risk Management Tools, CME Account Manager, and CME Mass Quote Protection.

All CME Account Manager and CME Mass Quote Protection onboarding/offboarding processing must be completed by Clearing Firm Primary/Secondary Administrators via Schedule 6, Exhibit C.

Please review the CME Customer Center Service Guide for an overview of the roles, responsibilities, and rights that users have under the CME Customer Center for client registration, onboarding and access management.

iLink Key Management

Clearing or Executing Firm employee authorized by an entity to create and download secure key pairs for iLink session IDs.

Onboarding: Clearing Firm Primary/Secondary Administrator submits a request for the Request Center Globex Firm ID Key Management Access Form to the applicable CME Global Account Management region.

Drop Copy Key Management

Clearing or Executing Firm employee authorized by an entity to create & download secure key pairs for Drop Copy Target sessions.

Onboarding: Clearing Firm Primary/Secondary Administrator submits a request for the Request Center Globex Firm ID Key Management Access Form to the applicable CME Global Account Management region.

Drop Copy Technical Contact

Application: Drop Copy

A registered individual permissioned to contact the CME Global Command Center (GCC) to approve Drop Copy port re-openings.

Onboarding: Registered Entity Admin Manager or Clearing Firm Administrator can complete Schedule 12, Section I associated with new Drop Copy Group requests and return to Global Account Management. Or, Registered Entity Admin Manager or Clearing Firm Administrator can email Global Account Management the name of the Drop Copy Group, associated contact and the contacts email address and phone number.

GCC Inbound Market Contact

Application: FirmSoft

A registered individual permissioned to contact the CME Global Command Center (GCC) for order inquiry and/or cancellation.

Onboarding: Clearing Firm FirmSoft Administrator enables CME Group Login permissions in FirmSoft.

GCC Inbound Technical Contact

Application: FirmSoft

This registered individual is permissioned to contact the CME Global Command Center (GCC) for order inquiry only.

Onboarding: A Clearing Firm FirmSoft Administrator enables CME Group Login permissions in FirmSoft.

GCC Outbound Error Trade Contact

Person, phone number, e-mail address (individual or vanity) the GCC uses to notify an Executing firm regarding an error trade. 

Onboarding: Email Global Account Management to onboard a GCC Outbound Error Trade Contact.

GCC Outbound iLink Session Technical Contact

Person, phone number, or email address (individual or vanity) the GCC uses to notify an Executing Firm regarding technical issues such as:

  • Improper sequence numbering
  • A runaway automated trading system (ATS)

Onboarding: Email Global Account Management, to onboard a GCC Outbound iLink Session Technical Contact.

Co-Location Customer Support Portal Firm Administrator User

A registered individual authorized to add/remove CME Co-Location Customer Support Portal users as well as submit/approve any Portal request.

Onboarding: Contact CME Co-Location Customer Support for the Co-Location Customer Support Portal Firm Administrator User Entitlement Form. Complete the form and return it to CME Co-Location Customer Support.

Co-Location Support:
+1 312 715 6082
+1 855 253 6671 (Toll Free)

CME ClearPort

Application: CME ClearPort

CME ClearPort offers a dynamic data model that allows participants several different ways to enter executed OTC deals for our clearing services. The exchange is responsible for setting up firms and permissioning firm and user agent roles. Clearing Members (CM) create accounts and assign Broker and Asset Manager relationships.

ClearPort Firm Type/Roles are available in the CME ClearPort WebHelp.

CME Direct User

Application: CME Direct

CME Direct is a CME Group-provided front end which provides registered users access to CME Group futures and OTC markets.

Onboarding: Complete the CME Direct registration process. To complete the process, CME Direct users must also reach out to their Clearing Firm Risk Administrator(s) to establish risk settings in CME Account Manager.

CME Direct users are also responsible for completing the CME Group Information License Agreement (ILA) through DocuSign. Market participants who are unsure if they need to complete an ILA or have questions should contact marketdata@cmegroup.com or reference the Frequently Asked Questions (FAQ) for additional information.

To request a demo or for more information, contact the Market Technology Sales Team.

CME Direct Admin

Application: CME Direct Clearing Member View

The CME Direct Clearing Member View application allows an authorized clearing firm employee who has access to CME Account Manager to manage users for the accounts the firm clears, while providing clearing member firms real-time monitoring capabilities of order flow in CME Direct. Using CME Direct Clearing Member View, an authorized clearing firm employee can add or remove account mappings for individual users and view the orders placed against those accounts.

Onboarding: Clearing Firm Primary/Secondary Administrators are required to submit access/removal requests via email to Enterprise Application & System Entitlements (EASE).

CME Direct Executing Firm Administrator

Application: CME Direct

The Executing trader/broker firm employee manages CME Direct products and account access, as well as user-level clip sizes within the respective Executing Firm.

Onboarding: Contact the the Market Technology Sales Team

Contact Us

Global Account Management

U.S.: +1 312 634 8700

Europe: +44 20 3379 3754

Asia: +65 6593 5505

 

Enterprise Application & System Entitlements (EASE)

U.S.: +1 312 456 1560

Europe: +44 203 379 3802

Asia: +65 6593 5536

Global Command Center

U.S.: +1 800 438 8616

Europe: +44 20 7623 4747

Asia: +65 6532 5010