User Help System

 

 

Accessing CME Request Center NR/Cert

To access CME Request Center NR/Cert functions, users must have an active CME Group Login. Following are instructions to:

Registering and Obtaining Access to CME Request Center NR/Cert

  1. To register for a CME Group Login:

Prior to logging in, ensure the following is completed:

  • Use the CME Group Login service to register and activate a user profile.
  • All registered AutoCert+ users have access to CME Request Center NR/Cert. Contact your Global Account Manager (GAM) to request access to AutoCert+ and associate your account with the correct companies in CME Request Center NR/Cert.

See also: Obtaining Access to FECPlus

Note: For login or registration questions or issues, refer to the CME Group Login instructions or contact EASE.

Logging In

CME Group recommends using a recent version of supported browsers (Google Chrome, Internet Explorer) to access and operate application functions.

  1. To login to the CME Request Center NR/Cert:
  1. Enter the URL: https://autocert.cmegroup.com/requestcenter/
  2. From the Login page, enter your User ID and Password, then select Login.

Upon successful login, the two factor authentication screen appears. On your mobile device or by phone, confirm the security code, then select Continue.

  1. From the CME Customer Center menu, select Administration > Request Center NR/Cert.

The following menu selections are available:

Note: Requests in CME Request Center NR/Cert do not require approval. They are automatically validated.

 

Additional Functions

For additional details, refer to the following CME Group Login resources:

  • Forgot User ID: After validating profile details, receive a username reminder to the registered email address.
  • Forgot Password: After validating profile details, security validation and questions, a password reset email is sent to the registered email address.
  • Manage Profile: Create and manage user details.

Users are required to periodically review and update their profile details. Dormant user profiles will be deactivated after an extended inactivity period.

Note: Users are restricted to 10 2FA tokens per day, including tokens for logging into CME Request Center NR/Cert and for downloading secure key pairs. Please contact EASE if you have exceeded your allowed tokens for the day but need additional access.

Logging Out

To protect accounts and data and after completing activity, users should log out of the CME Customer Center and close the browser session.

To logout, select My Profile then select Logout.

System timeout: Sessions are active for eight hours; logging out then logging in again resets the session logout timer. After a period of inactivity authentication may be required to perform additional functions.

 





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