User Help System
FirmSoft User Help System
FirmSoft is an order management tool that provides real-time access to information on working and filled orders of Globex futures and options, EBS, and BrokerTec. It also provides important risk mitigation functionality during system failures.
With FirmSoft, customers can view and cancel orders for CME Direct, iLink, EBS, and BrokerTec.
Order information (current day and up to past 5 days)
Fill and Aggregate Fill information (current day and up to past 7 days)
With appropriate permission, users may cancel individual order, a group of orders, all working orders and mass quotes
Read an introduction to new features and enhancements
Open a PDF version of the Help System
Read technical and business information about current CME Group electronic trading platform and trading services
Find the most up to date procedures and videos for CME Group-developed applications and system functionality
Learn about CME Group's products and services
View a playlist of videos that demonstrate how to use FirmSoft