Get Started with FirmSoft

FirmSoftis an order management tool that provides real-time access to information on working and filled CME Globex orders (per Firm). It also provides important risk mitigation functionality during system failures.

With FirmSoft, customers can view and cancel orders for CME Direct and iLink.

With appropriate permissions, users can view:

  • Order information (current day and up to past 5 days)
  • Fill and Aggregate Fill information (current day and up to past 7 days)
  • Cancelation history

With appropriate permissions, users can cancel:

  • An individual order
  • A group of orders
  • All working orders and mass quotes

To view an overview video and instructions to view and manage FirmSoft Users go to the following links:
- FirmSoft Overview
- FirmSoft Administration (how to add new FirmSoft Users)

FirmSoft Availability and functionality

FirmSoft functionality for 24/7 Markets can be accessed via the following URL: https://firmsoftweekend.prod.cmegroup.com

  • Weekday FirmSoft can be used to query and manage orders for all markets, including 24/7 eligible markets, during the hours of its availability (Sun 06:00 p.m. - Fri 5:00 p.m. Central Time).
  • Weekend FirmSoft can be used to query and manage orders for 24/7 eligible markets only. Weekend FirmSoft is available throughout the week and unavailable during the Saturday Maintenance window.

Get Support forFirmSoft

See also: A self-service function is available for Admin Managers / Application Admins to manage FirmSoft application user access.