Outbound Contacts

The Outbound GCC Contact functionality is used to view contact information, which is used to contact clearing and Globex firm users regarding error trades or technical issues, including:

  • Improper numbering sequence
  • Runaway Automated Trading System (ATS)

Outbound contact onboarding and maintenance is handled by CME Group Global Account Management.

The Firm contacts functionality is used to view Globex firm user profiles.

  • To view Outbound GCC Contacts:
  1. From the Search menu, select Globex Firm.

The Search Globex Firm screen appears.

  1. From the Globex Firm drop-down menu, select a Firm, then select Search.

  1. Select the Outbound Contacts tab.

Outbound Contact details appear in a list.