Messaging Efficiency Program

This functionality is used to submit Messaging Efficient Program requests for waivers if a customer feels there is justification for exceeding the messaging threshold.

• To search messaging program surcharge reports:

1. From the Messaging Program tab, select Request for Waiver.
   

2. Enter at least one search criteria:

• Messaging Program Ticket Number - The ticket number is in the surcharge notification email.
• Globex Firm
• Date of Surcharge (To / From)

Note: Moving the mouse pointer over the symbol, on the Messaging Program page, displays descriptions of search results columns as tooltips.

3. Select Search.

Results appear in a list below.

Request a Waiver

 

• To submit a Request for Waiver:

1. Search for a Messaging Program Ticket.

2. From the Search Results, select Create.

3. Complete the following fields:

• Reason for Waiver Request
• E-Mail address

• Steps to prevent future events

4. Select Submit.