User Help System
System Login and Two-Factor Authentication (2FA)
A CME Group Login is required to request access to EBS Workstation.
- To create a CME Group Login
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New users: Create a CME Group Login. Refer to CME Group Login user help for details.
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Existing Client Organizations: Firm Administrators of firms already entitled to trade or view market data on Market Data on EBS are able to grant user access via the Group Customer Center. Learn more about User and Firm Administration.
Note: To request more information about trading or market data entitlements, reach out to our team using the Contact an EBS Expert form at the bottom of the EBS Connectivity Options page.
Corporate email addresses are used as usernames and are protected with Two-Factor Authentication (2FA) via Duo Security, in accordance with CME Group’s Security guidelines.
The password policy:
- minimum of 10 characters (with at least one number, one upper case letter, one lower case letter, and one symbol)
- must not be a previously used password
- must not contain all or part of the user-name, first or last names of the user
- must not be present in our list of commonly used passwords
Two-Factor Authentication is mandatory for all users:
On first time login, EBS Workstation prompts users to set up a second authentication factor. Subsequently, users will be required to authenticate via a second factor on the following occasions:
- first-time login on a new device
- 90 days after the previous second factor authentication on a trusted device
- after clearing all browser cookies
- when attempting to make any changes to 2FA option
Select from the following options:
- Duo Mobile App: An application on Android or iOS mobile device requiring users to respond to a push notification when challenged. Users need to download and install Duo Mobile app from Google Play or Apple store prior to log in.
- U2F Key: Universal Second Factor USB Key (ex. YubiKey) inserted into the user’s workstation or new EBS Keypad and tapped when requested.
- Desk Phone: A call to the user’s registered desk phone number to deliver a one-time password (OTP) when requested. To enable Desk Phone self-registration, contact your Account Representative.


