User Help System
System Login and Two-Factor Authentication (2FA)
Corporate email addresses are being used as usernames and are protected with Two-Factor Authentication (2FA) via Duo Security, in accordance with CME Group’s Security guidelines.
The password policy:
- minimum of 10 characters (with at least one number, one upper case letter, one lower case letter, and one symbol)
- must not be a previously used password
- must not contain all or part of the user-name, first or last names of the user
- must not be present in our list of commonly used passwords
Two-Factor Authentication is mandatory for all users:
On first time login, EBS Workstation prompts users to set up a second authentication factor. Subsequently, users will be required to authenticate via a second factor on the following occasions:
- first-time login on a new device
- 90 days after the previous second factor authentication on a trusted device
- after clearing all browser cookies
- when attempting to make any changes to 2FA option
Select from the following options:
- Duo Mobile App: An application on Android or iOS mobile device requiring users to respond to a push notification when challenged. Users need to download and install Duo Mobile app from Google Play or Apple store prior to log in.
- U2F Key: Universal Second Factor USB Key (ex. YubiKey) inserted into the user’s workstation or new EBS Keypad and tapped when requested.
- Desk Phone: A call to the user’s registered desk phone number to deliver a one-time password (OTP) when requested. To enable Desk Phone self-registration, contact your Account Representative.


