User Help System
Federation Single Sign-On Customer Support
For support logging into a CME Group application with your Federated Single Sign-On, please first contact your firm IT administrator to ensure internal issues are not the cause.
For assistance with troubleshooting, ensure you provide your firm contact information (email address or phone number) to CME Group.
- For assistance in troubleshooting Federation Single Sign-On issues, contact: gcc@cmegroup.com or call 1-800-438-8616.
- For assistance with CME Group Login, contact EASE@cmegroup.com.
- For assistance with entitling users to additional applications please reach out to EASE@cmegroup.com.
- If any users need access/entitlement to applications to which they are not currently entitled, please contact EASE@cmegroup.com and provide the user's email address and the application they need.
