It's possible that at some point in your trading life a problem, misunderstanding or disagreement will occur. If so, you can often resolve such problems by:
Immediately discuss any problem with your firm. As days pass, losses can mount, recollections can fade and information can be lost.
Talking to your brokerage firm
When you have a question about your account or a trade, first ask your account representative or your firm's compliance officer what happened and why. Give the firm an opportunity to look into the matter and clear it up for you, or fix a mistake if one has been made. Most differences can be resolved in this way. You can find a list of CME Group’s clearing firms in the CME Group Clearing Firm Directory
Participating in a dispute resolution program at CME Group, the National Futures Association (NFA) or the Commodity Futures Trading Commission (CFTC)
Contact one of these entities if you can't resolve your situation with or through your firm or you believe your problem is the result of a violation of CME, CBOT, NYMEX/COMEX, NFA or CFTC rules or regulations.
If You Are Seeking Restitution
If you make a complaint about a possible rule violation, the ensuing investigation will be conducted with complete confidentiality. Read More
Customer Arbitration Guide
CME Group, through the Market Regulation department, offers a forum for resolving certain disputes concerning its exchanges. Read More
As the world's leading and most diverse derivatives marketplace, CME Group is where the world comes to manage risk. CME Group exchanges offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather and real estate. CME Group brings buyers and sellers together through the CME Globex electronic trading platform and trading facilities in New York and Chicago. CME Group also operates CME Clearing, one of the largest central counterparty clearing services in the world, which provides clearing and settlement services for exchange-traded contracts, as well as for over-the-counter derivatives transactions through CME ClearPort.
Idea Exchange is your direct link to the product managers, marketers, and the development teams who create cmegroup.com and will allow you to review functionality, participate in focus and provide feedback on upcoming Web initiatives
CME Group is the world's leading and most diverse derivatives marketplace. The company is comprised of four Designated Contract Markets (DCMs). Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX, and COMEX.