When a regulator investigates a complaint from a customer for possible rule violations, the information obtained is confidential, and will not be shared with the customer. Investigations sometimes lead to disciplinary action and a fine, but such action generally does not result in restitution to the customer. If you are seeking recovery of a loss from a dispute, you will need to pursue your claim through arbitration, reparations or the courts.

• For more information on arbitration at CME or CBOT, see the CME Group Arbitration Guide, CME Chapter 6 Rules (PDF) on arbitration or CBOT Chapter 6 Rules (PDF) on arbitration, and the CME Group Consent to Arbitration form (PDF).
• The NFA is an industry-funded regulatory organization headquartered in Chicago that offers arbitration of claims against industry registrants. For information about arbitration at the NFA, call the NFA at 312-781-1300 or visit www.nfa.futures.org.
• The CFTC also offers a dispute-resolution forum, which it calls “reparation proceedings.” For information about the CFTC's reparations program, call the CFTC Office of Proceedings in Washington, D.C., at 202-418-5250, or visit www.cftc.gov.