When a regulator investigates a complaint from a customer for possible rule violations, the information obtained is confidential, and will not be shared with the customer. Investigations sometimes lead to disciplinary action and a fine, but such action generally does not result in restitution to the customer. If you are seeking recovery of a loss from a dispute, you will need to pursue your claim through arbitration, reparations or the courts.
For more information on arbitration at CME, CBOT, NYMEX or COMEX, please reference the following materials:
CME Group is the world's leading and most diverse derivatives marketplace. The company is comprised of four Designated Contract Markets (DCMs). Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX and COMEX.