CME Group Customer Contacts

 
 
 

Trading Related Services

 
Phone/Email
Hours
Services
Clearing and Exchange Fees +1 312 648 5470
efsadmin@cmegroup.com
M-F 8:00am-5:00pm Transaction Fees
Co-Location Customer Support +1 312 715 6082
+1 855 253 6671 Toll Free
CoLo.AtYourService@cmegroup.com
24 hours Questions regarding facility access, portal requests, or any other general Co-Location questions
Risk Management +1 312 648 3888   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards

Trading Support

 
Phone/Email
Hours
Services
Global Account Management United States +1 312 634 8700
Europe +44 20 3379 3754
Asia +65 6593 5505
globalaccountmanagement@cmegroup.com
M-F 8:00am-5:00pm iLink, FIX/FAST, Risk Management Tools, Auto Cert+, ATS, Vendors, Market Data Platform, etc
GCC (Global Command Center) United States +1 800 438 8616
Europe +44 800 898 013
Asia +65 6532 5010
gcc@cmegroup.com(For non-emergency and non-time-sensitive issues)
Sun 2:00pm-Fri 4:45pm Information Provided via Phone: CME, CME Globex AND CME ClearPort, API and CME ConfirmHub production support
Information Provided via Email: Non production or general Globex inquiries
CSET (Certification Support for Electronic Trading) United States +1 312 930 2322
Europe +44 20 3379 2803
Asia +65 6593 5593
cset@cmegroup.com
Sun 4:00pm-Fri 4:30pm certification of order entry and market data, new products, hosted exchanges, envoy, development
Trading Floor Help Desk +1 312 435 7100 M-F 5:30am-5:00pm trading floor technology support 
Galax-C Support Desk +1 312 435 7141 M-F 5:30am-5:00pm handheld distribution & maintenance; application/admin/tech support; training
Telecom +1 312 930 8500 M-F 6:30am-5:00pm trading floor, back office and all other telecom
Market Regulation Department +1 312 341 7970 M-F 8:00am-5:00pm questions concerning exchange trading rules and policies 
Market Data Distribution/Licensing Americas: +1 312 634 8395
marketdata@cmegroup.com

EMEA & APAC: +44 20 3379 3856
marketdataemea@cmegroup.com
M-F 8:00am-5:00pm distribution and licensing of market data; vendor support and account management
Datamine +1 312 634 8870
DataMineSales@cmegroup.com
M-F 7:15am-5:00pm fee-based historical data service
E-quotes support@cme-equotes.com
sales@cme-equotes.com
  real-time quotes, news and charts

Membership and Shareholders

 
Phone/Email
Hours
Services
Membership Services +1 312 435 3480 M-F 7:00am-4:00pm floor broker requirements, obtaining membership
Shareholder Relations +1 312 930 3484 M-F 8:00am-5:00pm  

Questions and Contact Information

 
Phone/Email
Hours
Services
CME Group Switchboard +1 312 930 1000
+1 866 716 7274 Toll Free
M-F 7:00am-5:00pm directory information

Clearing Services

 
Phone/Email
Hours
Services
Clearing Services +1 312 207 2525   Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS), FTP Server
General Clearing Division +1 312 930 3170   CME Clearing Advisories, PC-SPAN Order Invoices
Deliveries +1 312 930 3172   Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments
Financial +1 312 207 2594   Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts
Risk Management +1 312 648 3888   PC-SPAN Software and Files, Margins, Performance Bonds, Financial Safeguards

Building Services

 
Phone/Email
Hours
Services
Security, 20 S. Wacker +1 312 930 3111 24 hours all emergencies
Security, 141 W. Jackson +1 312 347 4272 24 hours all emergencies
Visitor's Center +1 312 435 3590 M-F 8:00am-4:00pm tours, receptions, CME Group store

Worldwide Listings

 
Phone/Email
Hours
Services
NYMEX World HQ/NYC +1 212 299 2000 M-F 8:00am-5:00pm*  -
London Office +44 20 3379 3700
europe@cmegroup.com
M-F 8:30am-5:30pm* HQ for operations In Europe, Middle East, Africa
Belfast Office +44 28 9089 6600 M-F 8:30am-5:30pm*  -
European GCC +44 800 898 013
egcc@cmegroup.com
M-F 7:00am-5:00pm* all non-US and non-Asia GCC inquiries
Singapore Office +65  6593 5555
asiateam@cmegroup.com
M-F 8:00am-5:00pm*  

*overseas hours are per local time zones