CME Group » Resources » CME Group Customer Contacts
CME Group Customer Contacts
 
Customer Service Inquiries +1 312 930 2316
+1 800 331 3332
Toll Free
info@cmegroup.com		 M-Th
6:15am - 5:00pm

Friday
6:15am - 4:45pm		 product, website, holiday calendar, and other specific questions
 
Phone/Email
Hours
Services
Trading Related Services
Clearing and Exchange Fees +1 312 648 5470
efsadmin@cmegroup.com		 M-F 8:00am-5:00pm Transaction Fees
Risk Management +1 312 648 3888
info@cmegroup.com		   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards


Building Services
CME Globex Account Management +1 312 634 8700
globexaccountmanagement@cmegroup.com		 M-F 8:00am-5:00pm FirmSoft, Drop Copy, Auto Cert, iLink, ATS, Vendors, Market Data Platform, etc
GCC (Global Command Center) +1 312 456 2391
gcc@cmegroup.com		 Sun 2:00pm-Fri 4:45pm Information Provided via Phone: Order status, order cancellation & production related issues
Information Provided via Email: Non production or general Globex inquiries
CSET (Certification Support for Electronic Trading) +1 312 930 2322
cset@cmegroup.com		 Sun 2:00pm-Fri 4:30pm certification of order entry and market data, new products, hosted exchanges, envoy, development
Trading Floor Help Desk +1 312 435 7100 M-F 5:30am-5:00pm trading floor technology support 
Galax-C Support Desk +1 312 435 7141 M-F 5:30am-5:00pm handheld distribution & maintenance; application/admin/tech support; training
Telecom +1 312 930 8500 M-F 6:30am-5:00pm trading floor, back office and all other telecom
Market Regulation Department +1 312 341 7970 M-F 8:00am-5:00pm questions concerning exchange trading rules and policies 
Market Data Distribution/Licensing +1 312 634 8395
marketdata@cmegroup.com		 M-F 8:00am-5:00pm distribution and licensing of market data; vendor support and account management
Datamine +1 312 634 8870
DataMineSales@cmegroup.com 		M-F 7:15am-5:00pm fee-based historical data service
E-quotes support@cme-equotes.com
sales@cme-equotes.com		   real-time quotes, news and charts


Membership and Shareholders
Membership Services +1 312 435 3480 M-F 7:00am-5:00pm floor broker requirements, obtaining membership
Shareholder Relations +1 312 930 3484 M-F 8:00am-5:00pm  


Questions and Contact Information
CME Group Switchboard +1 312 930 1000
+1 866 716 7274 Toll Free		 M-F 7:00am-5:00pm directory information


Clearing Services
Clearing Services +1 312 207 2525   Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS)
Systems Development +1 312 207 2514   FTP Server (SPAN Files), Specific Exchange SPAN File
General Clearing Division +1 312 930 3170   CME Clearing Advisories, PC-SPAN Order Invoices
Deliveries +1 312 930 3172   Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments
Financial +1 312 207 2594   Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts
Risk Management +1 312 648 3888
info@cmegroup.com		   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards


Building Services
Security, 20 S. Wacker +1 312 930 3111 24 hours all emergencies
Security, 141 W. Jackson +1 312 435 7180 24 hours all emergencies
Visitor's Center +1 312 435 3590 M-F 8:00am-4:00pm tours, receptions, CME Group store


Worldwide Listings
NYMEX World HQ/NYC +1 212 299 2000 M-F 8:00am-5:00pm*  -
London Office +44 20 3379 3700
europe@cmegroup.com		 M-F 8:00am-5:00pm* HQ for operations In Europe, Middle East, Africa
European GCC +44 20 7623 4708
egcc@cmegroup.com		 M-F 7:00am-5:00pm* all non-US and non-Asia GCC inquiries
Singapore Office +65  6593 5555
asiateam@cmegroup.com		 M-F 8:00am-5:00pm*  

*overseas hours are per local time zones