CME Group Switchboard

For general inquiries, call our switchboard.

+ 1 312 930 1000

Mon - Fri 7:00 - 17:00
(Central Time)

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Holiday Calendar

US recognized holidays and regular opening hours for CME Globex, CME Clearport, Trading Floors & Notices.

Holiday Calendar

Trading Hours

Regular opening hours for CME Globex, CME Clearport, Trading Floors & Notices.

View Trading Hours

Technology Support

Services
Contact Details
Hours (Central Time)

Trading Production Environment

Real-time support of live markets and trading services:

  • CME Globex
  • CME Direct / EOS Trader
  • CME ClearPort
  • CME STP
  • Risk Management Tools
  • FirmSoft

Global Command Center (GCC)

United States: +1 800 438 8616

Europe: +44 800 898 013

Asia: +65 6532 5010

Sun 14:00 - Fri 16:45

Clearing Production Environment

Support for live clearing applications and systems:

  • Front End Clearing (FEC)
  • Average Price System (APS)
  • Give-up Payment Systems (GPS)
  • Broker Payment System (BPS)
  • CME Core/Margin Service API
  • CME Connect

Clearing Services

United States: +1 312 207 2525

Sun 17:00 - Fri 17:00

E-quotes

  • Real-time quotes
  • News and charts

E-quotes - Support

E-quotes - Sales

Mon - Fri
7:00 - 17:00

API Development and Certification

  • CME Globex
  • CME Direct
  • CME ClearPort
  • CME STP
  • Drop Copy
  • Partner Exchange Services
  • Margin Services API
  • End to end testing
  • Product and functional testing

CSET - CME Globex

CSET - OTC

United States: +1 312 930 2322

Europe: +44 20 3379 3803

Asia: +65 6593 5593

Sun 16:00 - Fri 16:30

Co-Location / Data Center

  • Co-Location and Data Center facility access
  • Co-Lo Portal support
  • Network connectivity

Co-Lo

United States: +1 312 715 6082

Toll Free: +1 855 253 6671

24/7

Enterprise Application & Systems Entitlements (EASE) for Clearing, Globex, and OTC

  • Application access support (add, modify or removal of system access and entitlements)
  • CME ClearPort onboarding
  • SMART Click support

EASE - CME Globex

EASE - OTC

EASE Clearing Applications

United States: + 1 312 456 1560

Europe: + 011 44 203 379 3802

Asia: + 011 65 6593 5536

24/7

Trading Floor

  • Technology support

Help Desk: +1 312 435 7100

Mon - Fri
5:30 - 16:30

Market Support

Services
Contact Details
Hours (Central Time)

Global Account Management

  • CME Globex connectivity
  • CME Globex Customer Roles and Entitlements
  • OTC and CME Globex market access and onboarding
  • Market Data distribution and licensing, policies support
  • Messaging Efficiency Program
  • Risk Management Tools Access

Global Account Management

United States: +1 312 634 8700

Europe: +44 20 3379 3754

Asia: +65 6593 5505

Mon - Fri
8:00 - 17:00

Historical Market Data

  • Historical price information

Historical Market Data

United States: +1 312 634 8870

Mon - Fri
7:15 - 17:00

Fees

  • Transaction fees

Fees

United States: +1 312 648 5470

Mon - Fri
8:00 - 17:00

Market Regulation

  • Exchange trading rules and policies
  • Regulatory Outreach Program

Market Regulation

United States: +1 312 341 7970

Mon - Fri
8:00 - 17:00

Clearing

Services
Contact Details
Hours (Central Time)

Clearing Services

  • Options expiration
  • Margining

Clearing Services

United States: +1 312 207 2525

Sun 17:00 - Fri 23:00

Risk Management

  • Performance Bonds / Margins
  • CME Market Protections

Risk Management

United States: +1 312 648 3888

Mon - Fri
7:00 - 17:00

Deliveries

  • Storage fees, cash settlements
  • Delivery points/facilities and assignments

Clearing House Deliveries

United States: +1 312 930 3172

Mon - Fri
8:00 - 17:00

Financial Banking / Settlement

Clearing House Financial Systems

United States: +1 312 207 2594

Mon - Fri
7:00 - 17:00

Repository Services

  • Trade & Swap Repository support

Repository Support

United States: +1 312 580 5352

Europe: +44 20 3379 3180

Asia: +65 6593 5592

Mon - Fri
7:00 - 17:00

Products

Services
Contact Details
Hours (Central Time)

Product Information

Agriculture

Energy

Equities

FX

Interest Rates

Metals

Mon - Fri
7:00 - 17:00

Services

Services
Contact Details
Hours (Central Time)

Membership

  • Types and pricing
United States: +1 312 435 3480

Mon - Fri
7:00 - 16:00

Investors

Services
Contact Details
Hours (Central Time)

Investor Relations

  • Shareholder information
  • Financial reports
United States: +1 312 930 3484

Mon - Fri
7:00 - 16:00