CME Group Customer Contacts

	Phone/Email	Hours	Services
Trading Related Services
Clearing and Exchange Fees	312.648.5470 efsadmin@cmegroup.com	M-F 8:00am-5:00pm	Transaction Fees
Risk Management	312.648.3888 info@cmegroup.com		PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards
Building Services
CME Globex Account Management	312.634.8700 globexaccountmanagement@cmegroup.com	M-F 8:00am-5:00pm	FirmSoft, Drop Copy, Auto Cert, iLink, ATS, Vendors, Market Data Platform, etc
GCC (Globex Control Center)	312.456.2391 gcc@cmegroup.com	Sun 2:00pm-Fri 4:45pm	Order status, order cancellation, general Globex inquiries
CSET (Certification Support for Electronic Trading)	312.930.2322 cset@cmegroup.com	Sun 2:00pm-Fri 4:30pm	certification of order entry and market data, new products, hosted exchanges, envoy, development
Trading Floor Help Desk	312.435.7100	M-F 5:30am-5:00pm	trading floor technology support
Galax-C Support Desk	312.435.7141	M-F 5:30am-5:00pm	handheld distribution & maintenance; application/admin/tech support; training
Telecom	312.930.8500	M-F 6:30am-5:00pm	trading floor, back office and all other telecom
Market Regulation Department	312.341.7970	M-F 8:00am-5:00pm	questions concerning exchange trading rules and policies
Market Data Distribution/Licensing	312.634.8395 marketdata@cmegroup.com	M-F 8:00am-5:00pm	distribution and licensing of market data; vendor support and account management
Datamine	312.930.1275 info@cmegroup.com	M-F 7:15am-5:00pm	fee-based historical data service
E-quotes	support@cme-equotes.com sales@cme-equotes.com		real-time quotes, news and charts
Membership and Shareholders
Membership Services	312.435.3480	M-F 7:00am-5:00pm	floor broker requirements, obtaining membership
Shareholder Relations	312.930.3484	M-F 8:00am-5:00pm
Questions and Contact Information
Customer Service Inquiries	312.930.2316 800.331.3332 Toll Free info@cmegroup.com	M-F 7:15am - 5:00pm	product, website, holiday calendar, and other specific questions
CME Group Switchboard	312.930.1000 866.716.7274 Toll Free	M-F 7:00am-5:00pm	directory information
Clearing Services
Clearing Services	312.207.2525		Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS)
Systems Development	312.207.2514		FTP Server (SPAN Files), Specific Exchange SPAN File
General Clearing Division	312.930.3170		CME Clearing Advisories, PC-SPAN Order Invoices
Deliveries	312.930.3172		Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments
Financial	312.207.2594		Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts
Risk Management	312.648.3888 info@cmegroup.com		PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards
Building Services
Security, 20 S. Wacker	312.930.3111	24 hours	all emergencies
Security, 141 W. Jackson	312.435.7180	24 hours	all emergencies
Visitor's Center	312.435.3590	M-F 8:00am-4:00pm	tours, receptions, CME Group store
Worldwide Listings
NYMEX World HQ/NYC	212.299.2000	M-F 8:00am-5:00pm*	-
London Office	44.20.7796.7100 europe@cmegroup.com	M-F 8:00am-5:00pm*	HQ for operations In Europe, Middle East, Africa
European GCC	44.20.7623.4708 egcc@cmegroup.com	M-F 7:00am-5:00pm*	all non-US and non-Asia GCC inquiries
Hong Kong Office	852.3101.7696 asiateam@cmegroup.com	M-F 8:00am-5:00pm*
Tokyo Office	81.3.5403.4828 asiateam@cmegroup.com	M-F 8:00am-5:00pm*
Sydney Office	61.2.9231.7475 asiateam@cmegroup.com	M-F 8:00am-5:00pm*
Singapore Office	(65) 6593 5555 asiateam@cmegroup.com	M-F 8:00am-5:00pm*

*overseas hours are per local time zones