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Managing Risk at CME Group - How it All Works
A great and yet very simple introduction to the vital role CME Group plays in helping people manage their risk on a daily basis....
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CME Group Customer Contacts
| Customer Service Inquiries | +1 312 930 2316 +1 800 331 3332 Toll Free info@cmegroup.com |
M-Th 6:15am - 5:00pm Friday 6:15am - 4:45pm |
product, website, holiday calendar, and other specific questions |
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Phone/Email
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Hours
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Services
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|---|---|---|---|---|
| Trading Related Services | ||||
| Clearing and Exchange Fees | +1 312 648 5470 efsadmin@cmegroup.com |
M-F 8:00am-5:00pm | Transaction Fees | |
| Co-Location Customer Support | +1 312 715 6082 +1 855 253 6671 Toll Free CoLo.AtYourService@cmegroup.com |
24 hours | Questions regarding facility access, portal requests, or any other general Co-Location questions | |
| Risk Management | +1 312 648 3888 info@cmegroup.com |
PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards | ||
Trading Support |
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| Global Account Management | +1 312 634 8700 globalaccountmanagement@cmegroup.com |
M-F 8:00am-5:00pm | iLink, FIX/FAST, FirmSoft, Drop Copy, Auto Cert+, GC2, ATS, Vendors, Market Data Platform, etc | |
| GCC (Global Command Center) | +1 312 456 2391 gcc@cmegroup.com |
Sun 2:00pm-Fri 4:45pm | Information Provided via Phone: Order status, order cancellation & production related issues Information Provided via Email: Non production or general Globex inquiries |
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| CSET (Certification Support for Electronic Trading) | +1 312 930 2322 cset@cmegroup.com |
Sun 2:00pm-Fri 4:30pm | certification of order entry and market data, new products, hosted exchanges, envoy, development | |
| Trading Floor Help Desk | +1 312 435 7100 | M-F 5:30am-5:00pm | trading floor technology support | |
| Galax-C Support Desk | +1 312 435 7141 | M-F 5:30am-5:00pm | handheld distribution & maintenance; application/admin/tech support; training | |
| Telecom | +1 312 930 8500 | M-F 6:30am-5:00pm | trading floor, back office and all other telecom | |
| Market Regulation Department | +1 312 341 7970 | M-F 8:00am-5:00pm | questions concerning exchange trading rules and policies | |
| Market Data Distribution/Licensing | Americas: +1 312 634 8395 marketdata@cmegroup.com EMEA & APAC: +44 20 3379 3856 marketdataemea@cmegroup.com |
M-F 8:00am-5:00pm | distribution and licensing of market data; vendor support and account management | |
| Datamine | +1 312 634 8870 DataMineSales@cmegroup.com |
M-F 7:15am-5:00pm | fee-based historical data service | |
| E-quotes | support@cme-equotes.com sales@cme-equotes.com |
real-time quotes, news and charts | ||
Membership and Shareholders |
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| Membership Services | +1 312 435 3480 | M-F 7:00am-4:00pm | floor broker requirements, obtaining membership | |
| Shareholder Relations | +1 312 930 3484 | M-F 8:00am-5:00pm | ||
Questions and Contact Information |
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| CME Group Switchboard | +1 312 930 1000 +1 866 716 7274 Toll Free |
M-F 7:00am-5:00pm | directory information | |
Clearing Services |
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| Clearing Services | +1 312 207 2525 | Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS) | ||
| Systems Development | +1 312 207 2514 | FTP Server (SPAN Files), Specific Exchange SPAN File | ||
| General Clearing Division | +1 312 930 3170 | CME Clearing Advisories, PC-SPAN Order Invoices | ||
| Deliveries | +1 312 930 3172 | Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments | ||
| Financial | +1 312 207 2594 | Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts | ||
| Risk Management | +1 312 648 3888 info@cmegroup.com |
PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards | ||
Building Services |
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| Security, 20 S. Wacker | +1 312 930 3111 | 24 hours | all emergencies | |
| Security, 141 W. Jackson | +1 312 435 7180 | 24 hours | all emergencies | |
| Visitor's Center | +1 312 435 3590 | M-F 8:00am-4:00pm | tours, receptions, CME Group store | |
Worldwide Listings |
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| NYMEX World HQ/NYC | +1 212 299 2000 | M-F 8:00am-5:00pm* | - | |
| London Office | +44 20 3379 3700 europe@cmegroup.com |
M-F 8:30am-5:30pm* | HQ for operations In Europe, Middle East, Africa | |
| Belfast Office | +44 28 9089 6600 | M-F 8:30am-5:30pm* | - | |
| European GCC | +44 20 7623 4708 egcc@cmegroup.com |
M-F 7:00am-5:00pm* | all non-US and non-Asia GCC inquiries | |
| Singapore Office | +65 6593 5555 asiateam@cmegroup.com |
M-F 8:00am-5:00pm* | ||
*overseas hours are per local time zones
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