CME Group Customer Contacts


Trading Related Services

Clearing and Exchange Fees +1 312 648 5470
M-F 8:00am-5:00pm Transaction Fees
Co-Location Customer Support +1 312 715 6082
+1 855 253 6671 Toll Free
24 hours Questions regarding facility access, portal requests, or any other general Co-Location questions
Risk Management +1 312 648 3888   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards

Trading Support

Global Account Management United States +1 312 634 8700
Europe +44 20 3379 3754
Asia +65 6593 5505
M-F 8:00am-5:00pm iLink, FIX/FAST, Risk Management Tools, Auto Cert+, ATS, Vendors, Market Data Platform, etc
GCC (Global Command Center) United States +1 800 438 8616
Europe +44 800 898 013
Asia +65 6532 5010 non-emergency and non-time-sensitive issues)
Sun 2:00pm-Fri 4:45pm Information Provided via Phone: CME, CME Globex AND CME ClearPort, API and CME ConfirmHub production support
Information Provided via Email: Non production or general Globex inquiries
CSET (Certification Support for Electronic Trading) United States +1 312 930 2322
Europe +44 20 3379 2803
Asia +65 6593 5593
Sun 4:00pm-Fri 4:30pm certification of order entry and market data, new products, hosted exchanges, envoy, development
Trading Floor Help Desk +1 312 435 7100 M-F 5:30am-5:00pm trading floor technology support 
Galax-C Support Desk +1 312 435 7141 M-F 5:30am-5:00pm handheld distribution & maintenance; application/admin/tech support; training
Telecom +1 312 930 8500 M-F 6:30am-5:00pm trading floor, back office and all other telecom
Market Regulation Department +1 312 341 7970 M-F 8:00am-5:00pm questions concerning exchange trading rules and policies 
Market Data Distribution/Licensing Americas: +1 312 634 8395

EMEA & APAC: +44 20 3379 3856
M-F 8:00am-5:00pm distribution and licensing of market data; vendor support and account management
Datamine +1 312 634 8870
M-F 7:15am-5:00pm fee-based historical data service
  real-time quotes, news and charts

Membership and Shareholders

Membership Services +1 312 435 3480 M-F 7:00am-4:00pm floor broker requirements, obtaining membership
Shareholder Relations +1 312 930 3484 M-F 8:00am-5:00pm  

Questions and Contact Information

CME Group Switchboard +1 312 930 1000
+1 866 716 7274 Toll Free
M-F 7:00am-5:00pm directory information

Clearing Services

Clearing Services +1 312 207 2525   Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS), FTP Server
General Clearing Division +1 312 930 3170   CME Clearing Advisories, PC-SPAN Order Invoices
Deliveries +1 312 930 3172   Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments
Financial +1 312 207 2594   Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts
Risk Management +1 312 648 3888   PC-SPAN Software and Files, Margins, Performance Bonds, Financial Safeguards

Building Services

Security, 20 S. Wacker +1 312 930 3111 24 hours all emergencies
Security, 141 W. Jackson +1 312 347 4272 24 hours all emergencies
Visitor's Center +1 312 435 3590 M-F 8:00am-4:00pm tours, receptions, CME Group store

Worldwide Listings

NYMEX World HQ/NYC +1 212 299 2000 M-F 8:00am-5:00pm*  -
London Office +44 20 3379 3700
M-F 8:30am-5:30pm* HQ for operations In Europe, Middle East, Africa
Belfast Office +44 28 9089 6600 M-F 8:30am-5:30pm*  -
European GCC +44 800 898 013
M-F 7:00am-5:00pm* all non-US and non-Asia GCC inquiries
Singapore Office +65  6593 5555
M-F 8:00am-5:00pm*  

*overseas hours are per local time zones


Futures & Options Trading

As the world's leading and most diverse derivatives marketplace, CME Group is where the world comes to manage risk. CME Group exchanges offer the widest range of global benchmark products across all major asset classes, including futures and options based on interest rates, equity indexes, foreign exchange, energy, agricultural commodities, metals, weather and real estate. CME Group brings buyers and sellers together through the CME Globex electronic trading platform and trading facilities in New York and Chicago. CME Group also operates CME Clearing, one of the largest central counterparty clearing services in the world, which provides clearing and settlement services for exchange-traded contracts, as well as for over-the-counter derivatives transactions through CME ClearPort.

Idea Exchange

Idea Exchange is your direct link to the product managers, marketers, and the development teams who create and will allow you to review functionality, participate in focus and provide feedback on upcoming Web initiatives

Idea Exchange - Join Our User Focus Program

Contact Us

CME Group/Chicago HQ:
Local: +1 312 930 1000
Toll Free: +1 866 716 7274

Global Customer Contacts

More CME Group Direct Lines
Phone list by department

Global Partnerships


Global Offices Contact Information

Calgary Houston Chicago New York Washington São Paulo Belfast London Singapore Hong Kong Seoul Tokyo Beijing

© 2014 CME Group Inc. All rights reserved.

CME Group is the world's leading and most diverse derivatives marketplace. The company is comprised of four Designated Contract Markets (DCMs). Further information on each exchange's rules and product listings can be found by clicking on the links to CME, CBOT, NYMEX, and COMEX.