CME Group/Chicago HQ
Local: +1 312 930 1000
Toll Free: +1 866 716 7274
Global Customer Contacts
Product inquiries, website issues,
and specific questions
Phone: +1 312 930 2316
Toll Free: +1 800 331 3332
More CME Group Direct Lines
Phone list by department
We offer five risk management tools, designed to protect CME Globex customers and clearing firms:
Upon an involuntarily dropped iLink user connection, Cancel On Disconnect (COD) cancels all resting session/day futures and options orders for that user.
Customers are responsible for re-entering any orders cancelled by COD.
More information is available in the Cancel on Disconnect Overview.
Complete the Schedule 11 to the CME Globex Connection Agreement to request COD.