12/20/2001
Please be advised that AT&T will be contacting you shortly to arrange for disconnection and removal of the router and modem only for those NYMEX ACCESS® and C-21 users connecting to our systems via frame relay. This is AT&T’s equipment and they will arrange for its pickup. Users are responsible for the costs associated with any AT&T equipment that might be damaged or lost.
All NYMEX ACCESS® terminal holders must contact their telephone carrier to arrange for the discontinuance of phone service to their terminal. Since the user set up the account with AT&T, they are responsible for contacting the carrier and making arrangements for this service to be discontinued. The Exchange will not do this. This should be completed as quickly as possible since the Exchange will not pay for any reimbursement costs incurred after December 31, 2001.
Finally, with reference to the NYMEX ACCESS® and C-21 terminal equipment itself, the Exchange requires that NYMEX ACCESS® and C-21 frame relay holders write or email the NYMEX Customer Service Call Center (NCSCC) with their intention to return the equipment to the Exchange at their own cost, or to keep the equipment and continue using it for NYMEX ACCESS® and / or C-21 usage.
To contact NYMEX Customer Service, call: #1-800-438-8616 or e-mail: CUSTCARE@nymex.com. To send your response via post, please mail to: New York Mercantile Exchange Customer Service Department World Financial Center One North End Avenue 14th Floor New York, NY 10282 Attention: Robert Dagistino, Director and/or Mildred Rodriguez, Business Analyst
Should you decide to keep the equipment and continue to use C-21 and/or NYMEX ACCESS®, please be advised that effective December 31, 2001 any license granted to the C-21 and NYMEX ACCESS® software programs or any third-party software that may be accessed via the terminal equipment shall terminate. Any use of these software programs after that date or any copying or re-distribution of these programs is strictly prohibited. To continue using the equipment, you must format the hard drive and install any operating system that supports Internet Explorer 5.1 or greater.
Should you have any questions please contact the NCSCC at 1-800-438-8616 or e-mail at CUSTCARE@nymex.com.
Thank you for your continued support.