| CAUSE: On September 24, 2002, at approximately 9:46 AM CT, an Order Management hardware failure resulted in a momentary disconnection of the primary data base server for all iLink customers. Separately, at approximately 10:40 AM CT, when the original server was brought back online, roughly 25 percent of iLink subscribers lost connectivity. RESPONSE: In each situation, emergency messages were sent. Connections affected by the first outage were re-established immediately to backup, and all users were able to re-enter orders within approximately one minute at 9:47 AM CT. Immediate action was taken to reestablish affected users� connectivity when the original server was put back online. Most customers impacted during the 10:40 AM CT timeframe were confirmed fully connected by 10:50 AM CT. Senior staff was notified, and operational staff began the process of monitoring services to all users. GCC staff assisted registered contacts with order status and cancellation requests. RESOLUTION: Developmental specialists will investigate these issues to determine the exact nature of their causes and will then make a recommendation to senior staff on a permanent solution. If you have any questions, please call the GCC at 312-456-2391 option 2. | 