| PROBLEM: On Friday, June 14, 2002, at 9:08 AM CT, numerous message delivery processes became unstable and went to backup. As a result, some customers received erroneous duplicate messages on orders that had previously received proper �accept� and/or �filled� acknowledgements. IMMEDIATE RESPONSE: Emergency messages were placed. Senior staff was notified and operational staff began the process of restoring service to all users. Registered contacts were assisted with order status. RESOLUTION: Developmental specialists will investigate this event to determine the exact nature of its cause and will then make a recommendation to senior staff on a permanent solution. As in the case of any questionable messaging, it is important to immediately contact the GCC to have such orders statused. Also, under such circumstances, it is imperative to verify �net position� information. If you have any questions, please call the GCC at 312-456-2391 option 2. |
