| PROBLEM: Over the last several weeks, numerous customers have experienced delays in receiving market data ranging from several seconds to several minutes. The latencies are sporadic, affecting both MD API users as well as GLOBEX Trader customers. Different users appear to be affected at different times. The problem is not confined to a particular geographic area either; issues have been reported from both domestic and European customers. IMMEDIATE RESPONSE: Development and networking specialists are actively investigating these latencies and making every effort to determine the exact nature of their cause, and will then make a recommendation on a permanent solution. In the interim, beginning Thursday, June 13th, 2002, we will be eliminating the full market depth in ALL currency and interest rate markets (same practice currently used in the ES & NQ markets). The 5 deep instrument summary book will still be available in ALL markets. Market data latencies may continue to occur until the root cause of this problem is identified and a permanent solution is implemented. We will continue to notify you through the GCC Notification System of both future latencies, as well as our ongoing remediation efforts. If you have any questions, please call the GCC at 312-456-2391 option 2. |
