Globex Advisory Notice
To | All iLink� Users
From | John M. Restivo, Director GLOBEX� Control Center
Subject | System Update #10 Cancellations of working orders
Effective Date | 04/09/02
Notice Number | SU#0210
CAUSE: At approximately 10:30 AM CT while working on a production issue, all iLink working orders were inadvertently cancelled via Firmsoft. All customers received cancel acknowledgements on these orders. RESPONSE: Senior and development staff immediately generated a list of affected orders. The GCC placed calls to customers and apprised them of the situation. A detailed list of all cancelled orders by firm was created and sent to the firms so they could complete their reconciliation of the affected orders. RESOLUTION: Effective immediately, production access to Firmsoft has been eliminated for all development staff. If you have any questions, please call the GCC at 312-456-2391 option 2.