Globex Advisory Notice
To | All TOPS Users
From | John M. Restivo, Director GLOBEX Control Center
Subject | System Update #98 Dropped TOPS Sessions
Effective Date | 12/10/01
Notice Number | SU#0198
CAUSE: On Friday, December 07, 2001, at approximately 8:33 AM CT, users sessions began dropping without any apparent reason on lines $RNGNY1, $RNGFN1, and $RNGFN4. RESPONSE: Sessions were recovered between 08:40 and 08:45 AM, for the $RNGNY1 and $RNGFN1 lines. By 9:03 AM, users were able to reactivate their sessions on line $RNGFN4 after we rebooted gateway SNW2SSAA04. RESOLUTION: Network and development specialists will investigate this outage to determine the exact nature of its cause and will then make a recommendation to senior staff on a permanent solution. If you have any questions, please contact Eugene Bridges at (312) 338-7110