Client Management Advisory Notice
From | Client Management
Subject | Technology User Group � Status Update
Effective Date | 03/19/01
Notice Number | CM#0116
Three TUG meetings have been held to-date with a very good representation of firms, traders and service providers in attendance. Key CME Management have completed presentations on the following topics at the three TUG meetings: Overview of User Groups � How and why they are used Past Performance Issues and Future Enhancements Web Page Information Update on User Advisory Group (UAG) Review of GCC Customer Service Improvements Discussion of our Technology Next Steps Question and Answer Session User Advisory Group Formed In addition to TUG, CME staff also formed a User Advisory Group (UAG) to serve as a liaison between themselves and the TUG. Members of the UAG are responsible for representing the interests of the user community with respect to technology development, prioritization of TUG meeting topics, and any other issues that CME�s technology user community deems appropriate for consideration by CME management and staff. The UAG is comprised of representatives from the Trading, FCM, and ISV communities. TUG Web Site In conjunction with the creation of TUG, the new TUG web site was implemented in January, containing the following information: Emergency Updates Provides real time information in the event of a CME system failure or outage, about the systems impacted, the nature of the issue, and steps taken toward the resolution of the issue. Archives Provides access to information regarding historical system issues categorized by trading system. Contact Information Links to CME staff that comprise the TUG team. Additionally, there are links to CME firms, ISV's, and Quote Vendors. Tug Meetings Links to PowerPoint presentations and minutes from TUG meetings can be found here. In some cases, an email request will be necessary to obtain these materials. Calendars Links to the Three month calendar of TUG meetings, UAG meetings, and CME technology roll-outs and initiatives. UAG Describes information about the User Advisory Group arm of TUG established by CME staff. Links Links to various departments within CME. Please visit our TUG web site and learn about technology issues that are currently being addressed or contact your firm�s TUG representative if you would like more information on what has been discussed at previous meetings. If you have any questions concerning this notice, please contact Michele Ivanski, Associate Director, Client Management, at (312) 930-4523 or email address mivanski@cme.com. Thank you!