
CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274
Customer Service
Product inquiries, website issues, and specific questions
Phone: 800-331-3332
E-mail:info@cmegroup.com
More CME Group Direct Lines
Click for phone list by department
Chicago Mercantile Exchange and Chicago Board of Trade floor technology allows member firms and floor brokers to access trade reports from the Internet by printing device history reports from OrderDirect™ API, COMET and Electronic Clerk.
The service is designed in part to facilitate compliance with CME and CBOT Rule 536 and CFTC Regulations that require firms to create and maintain for five years copies of orders that were transmitted to the trading floor for execution.
The designated contact at each member firm is responsible for identifying and providing login access for other member firm staff. That contact should apply for login access by completing a Web-based Device History Reports Application and faxing it to Floor Technology Support (FTS) at 312.341.3408.
Open the Internet site www.cmegroup.com and login with your User ID and Password. The site is secure and reliable. Screens can be easily navigated and information can be viewed directly and/or downloaded to an Excel spreadsheet. The device history information, including fills with opposing data, is stored for 11 days on the server.
For additional information, contact Floor Technology Support (FTS) via e-mail or by calling 312.347.5611.