Contact Us

CME Globex Account Management
312.634.8700

CME Globex Control Center
312.456.2391

Customer Support for Electronic Trading
312.930.2322

CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274

Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:info@cmegroup.com

More CME Group Direct Lines
Click for phone list by department

SMART Click

The SMART Click tool is a secure web-based interface that can be used by CME Globex customers to create a SMART Click user ID and manage your profile information, including contact details. Currently, SMART Click user IDs can be used in conjunction with the following CME Group systems:

  • FirmSoft 6.0

As more CME Group systems become integrated with SMART Click, users will benefit from the following features of the SMART Click platform:

  • Access to all SMART Click-integrated systems will be available with one user ID and password;
  • A single SMART Click user ID can support access to CME Group systems with permissions for multiple clearing firms when appropriate;
  • The SMART Click user retains the SMART Click user ID even when changing clearing firms or employers; and,
  • Self-service updates to the SMART Click profile allow the user to make changes to profile information with no paperwork required.

To create a new SMART Click user ID and profile click here.

Update your SMART Click user ID and profile online.

Resources
The SMART Click User Guide is available online.

For SMART Click support and troubleshooting, please contact the Firm Support group at 312.930.3444.

Please contact your CME Globex Account Manager with any questions or concerns.
United States
312.648.3736
Europe
+44.20.7796.7100
Asia
+852.3101.7696