CME Group » Electronic Trading » Accessing CME Globex » Support from the CME Global Command
Support from the CME Global Command Center (GCC)

The CME Global Command Center (GCC) is the Market Operations and Customer Service desk for all CME Group electronic trading venues. The GCC handles inquiries, issues and support requests from customers for the CME Globex and ClearPort platforms, including:

  • Electronic trading
  • Order routing and market data interfaces
  • Network connectivity
  • ClearPort Facilitation

The GCC also provides CME Globex order status and, in cases of emergency, can cancel customer orders.

To receive these services, a customer must be a registered contact with the GCC.

Registered contacts include members, clearing firms and their authorized contacts, as designated via the Schedule 3 & 4 to the CME Customer Connection Agreement.

The GCC operates 24 hours a day, from 2:00 p.m. Sunday through 4:45 p.m. Friday Central Time.

 
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