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CME Group/Chicago HQ
Local: +1 312 930 1000
Toll Free: +1 866 716 7274
Global Customer Contacts
Product inquiries, website issues,
and specific questions
Phone: +1 312 930 2316
Toll Free: +1 800 331 3332
More CME Group Direct Lines
Phone list by department
The CME Global Command Center (GCC) is the Market Operations and Customer Service desk for all CME Group electronic trading venues. The GCC handles inquiries, issues and support requests from customers for the CME Globex and ClearPort platforms, including:
The GCC also provides CME Globex order status and, in cases of emergency, can cancel customer orders.
To receive these services, a customer must be a registered contact with the GCC.
Registered contacts include members, clearing firms and their authorized contacts, as designated via the Schedule 3 & 4 to the CME Customer Connection Agreement.
The GCC operates 24 hours a day, from 2:00 p.m. Sunday through 4:45 p.m. Friday Central Time.