CME Globex Account Management
312.634.8700
CME Globex Control Center
312.456.2391
Customer Support for Electronic Trading
312.930.2322

While the CME Globex platform now hosts most legacy CBOT products, electronic CBOT gold and silver remain on the legacy e-cbot platform. If you would like access to the e-cbot platform, please contact Globex Account Management at 312-634-8700 or globexaccountmanagement@cmegroup.com for a list of firms offering e-cbot connections and for further information. The CME Globex Control Center (GCC) is responsible for maintaining the e-cbot metals products. You can call the GCC at 312-456-2391 or 312-347-4600 any time between Sunday at 2:30 p.m. through Friday evening at 5:00 p.m., Central Time.
If you are a User Access Contact or User ID Contact you can log-in to the User Access Site.