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CME Globex Account Management
312.634.8700

CME Globex Control Center
312.456.2391

Customer Support for Electronic Trading
312.930.2322

CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274

Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:info@cmegroup.com

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CME Globex Newsletter: Did You Know & Calendar

Did You Know? CME Globex Performance Enhancements

In Q4 2008, CME Group is implementing an upgrade to futures markets on the CME Globex electronic trading platform that will result in significantly reduced message response times. Already among the fastest in the industry, this upgrade is expected to reduce response times by an average of 40-50%, from an average of 10-12 milliseconds currently to approximately 5-7 milliseconds.

Please note: as a result of the reduced message response times, bandwidth utilization in these futures markets is expected to ultimately increase by as much as 20%.

This upgrade is designed to enhance our liquid, efficient and competitive marketplace for participants worldwide. It is scheduled for a phased launch as follows:

Tentatively Scheduled for Sunday, November 2

  • All listed futures and future spreads for:
    • Legacy CME Interest Rates
    • Legacy CBOT Interest Rates
    • Legacy CME Commodities
    • TRAKRS

Tentatively Scheduled for Sunday, November 9

  • All listed futures and future spreads for:
    • MGEX
    • KCBT
    • Legacy CBOT Commodities
    • Legacy CBOT Equities

Tentatively Scheduled for Sunday, November 16

  • All listed futures and future spreads for:
    • NYMEX Energy
    • NYMEX Metals
    • COMEX Metals
    • NYMEX Softs

Tentatively Scheduled for Sunday, November 23

  • All listed futures and future spreads for:
    • Legacy CME Equities

FX futures are scheduled for a number of enhancements in Q1 2009 that will include performance improvements.

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Mark Your Calendar

CME Globex Information
CME Group Customer Forums
     London
     New York
     Singapore
 
October 1
October 14
October 20
FIX/FAST Migration
    RLC Support Surcharges Begin October 17
    Deadline Extension (Surcharges retroactive to October 17) November 14
    RLC Decommission December 26
Order Status Enhancements October 19
Implied Functionality Enhancements November 2
Book Depth Change for Equity, Commodity, FX and Energy Options November 9
New Implied Intercommodity Treasury Spreads November 16
Phase 2: CME Globex Credit Controls Q1 2009
Product Updates
Commodity Products
Random Length Lumber October 19
Energy & Metal Products
Hot Rolled Steel Futures October 19
Equity Products
Euro-denominated E-mini S&P Futures October 26

 

September 30, 2008

The CME Globex Newsletter is published by the CME Globex Account Management department.

Statements in this newsletter that are not historical facts are forward-looking statements. These statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. Therefore, actual outcomes and results may differ materially from what is expressed or implied in any forward-looking statements. More detailed information about factors that may affect our performance may be found in our filings with the Securities and Exchange Commission, including our most recent Quarterly Report on Form 10-Q, which is available in the Investor Information section of the CME Group Web site. We undertake no obligation to publicly update any forward-looking statements, whether as a result of new information, future events or otherwise.

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