Capture. Report. Store
Our Swap Data Repository captures, stores and reports data for cleared, non-cleared and bilateral swaps.
CME Group/Chicago HQ
Local: +1 312 930 1000
Toll Free: +1 866 716 7274
Global Customer Contacts
Product inquiries, website issues,
and specific questions
Phone: +1 312 930 2316
Toll Free: +1 800 331 3332
More CME Group Direct Lines
Phone list by department
The CME Customer Connection Agreement allows customers to access CME Globex, including development to and connection via iLink and Market Data Platform, CME EOS Trader, clearing systems, FirmSoft, Drop Copy and Cancel on Disconnect.
Please note that both the customer and clearing firm may be required to sign this Agreement and Schedules.
Customers may complete these forms manually or electronically, print them out for authorized signatures and forward to the indicated department. Please contact Global Account Management with any questions or concerns.
CME Customer Connection Agreement – Schedule 1
This agreement outlines the customer connection terms and conditions for access to the CME Globex electronic trading platform.
Schedule 2 – Access Request and Information Form
Schedule 3 & 4 – User ID and GCC Authorized Contacts Request
Customers complete this form to obtain individual user IDs for CME EOS Trader and to identify contacts permitted by their clearing firm to access the CME Global Command Center (GCC) for assistance with order cancellations, trade inquiries or technical issues.
Schedule 5 – Additions, Deletions and Changes
Customers who need to make changes to their connectivity or interface type are required to complete this form.
Schedule 6 – Clearing Firm Guarantee & Acknowledgement
Completion of this schedule by a Class A Clearing Firm serves as a guarantee for all orders sent via a direct connection, and is required for all connections.
Schedule 9 – FirmSoft License Agreement
This schedule is required for all customers that desire FirmSoft access.
Schedule 11 – Cancel On Disconnect
Customers must submit this form to request the Cancel on Disconnect risk management service.
Schedule 12 – Drop Copy Service
This form is required to request the Drop Copy risk management service.
CME Globex Interface Development Agreement
The Schedule A and Schedule B to the Interface Development Agreement are required to connect to the Certification and New Release testing environments and/or develop order entry applications.
Connectivity options for the testing environments are detailed in the Certification Connectivity Guide.
Data Center Agreement