General Questions

1

What does CME's GLOBEX Trader® Internet Solution use in order to trade via the internet?

2

What is a Virtual Private Network?

3

How secure is CME’s GLOBEX Trader > Internet Solution?

4

I am an existing VPN customer with the the previous version of the VPN client installed, how do I upgrade to the new version?

5

I am an existing VPN customer, can I use my existing Digital Certificate with the new VPN client?

6

Who is best suited to use CME’s GLOBEX Trader > Internet Solution?

7

What are the connectivity options to CME’s GLOBEX Trader > Internet Solution?

8

Can I access other Internet sites while trading via CME’s GLOBEX Trader > Internet Solution?

9

Can I use my AOL, CompuServe or Prodigy account?

10

What types of questions should I ask my ISP Vendor in order to ensure compatibility?

11

What hardware will I need to access the GL WIN front-end?

12

What operating systems are supported?

13

Why do I need a personal firewall (such as Zone Alarm or hardware router) if GLOBEX Trader Internet is secure?

14

Can I use Windows NT Server or Windows 2000 Server?

15

What is the process to subscribe to the GLOBEX Trader Internet?

16

Once I have established local access, what are the next steps for me to connect to CME?

17

Can I call the GCC if I have problems with my ISP or local access carrier?

18

What is the cost to utilize CME’s GLOBEX Trader Internet?

19

Is there an installation cost for the GLOBEX Trader Internet or a Contract commitment?

Home Networking Questions

20

Can I use an Internet sharing router that is store bought or provided to me by my ISP?

21

Can I use a Multi-Processor Computer?

22

Can I connect to CME through the GLOBEX Trader Internet on more than one computer, for example my Laptop when I’m traveling?

23

Can I connect to CME through the GLOBEX Trader Internet on more than one computer at the same time?

GL-Performance Issues

24

Why am I having problems connecting to the CME internal web-site http://204.167.179.133:12001?

25

Why am I getting logged off of the GLOBEX Trader > Internet?

26

What if I forget my password for the GLOBEX Trader > Internet?

27

I have AOL, but I do not use it to connect to the GLOBEX Trader > Internet. Is this ok?

28

After I install the Extranet Client I get a "driver error". What is this error from?

29

My GLOBEX software has been corrupted or damaged. How do I easily fix this?

30

How do I maintain a clean windows platform to run GL Trader?

31

How do I check and control how many programs or processes are running on my machine?

32

Who can I contact if I have any further questions?

General Questions

q1

What does CME's GLOBEX Trader® Internet Solution use in order to trade via the internet?

a1

CME uses a technology called the VPN or Virtual Private Network.

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q2

What is a Virtual Private Network?

a2

Virtual Private Network (VPN) is a secure method of accessing CME‘s electronically traded products on GLOBEX using your preferred Internet Service Provider.

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q3

How secure is CME’s GLOBEX Trader > Internet Solution?

a3

The CME's VPN solution uses state-of-the art 128bit IPSEC encryption technology and advanced modulating encryption algorithms. .

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q4

I am a existing VPN customer with the the previous version of the VPN client installed, how do I upgrade to the new version?

a4

Before installing the new VPN client, you must first uninstall the existing version. To do this, Click the "Start" menu, got to "Settings", select "Control Panel" and double click "Add/Remove Programs". Locate "Extranet Access Client" from the scroll box and click "Add/Remove". Reboot you computer. Once this process is complete, you may install the new client by double-clicking the installation program available at www.cme.com/vpn.

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q5

I am an existing VPN customer, can I use my existing Digital Certificate with the new VPN client?

a5

Yes, all your original Digital Certificates are compatible with the new VPN client.

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q6

Who is best suited to use CME’s GLOBEX Trader > Internet Solution?

a6

CME’s GLOBEX Trader > Internet Solution is targeted for users who do not require a high-availability or a fault-tolerant connection.

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q7

What are the connectivity options to CME’s GLOBEX Trader > Internet Solution?

a7

To connect to CME’s GLOBEX Trader > Internet Solution, a subscriber must obtain access to the Internet via an Internet Service Provider (ISP). The type of local access compatible with the VPN is 56k, dial up, isdn, dsl or cable-modem, provided your ISP supports one of these options.

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q8

Can I access other Internet sites while trading via CME’s GLOBEX Trader > Internet Solution?

a8

No. The type of access provided via VPN Technology is called "Secured Tunneling" which enables subscribers to communicate securely over untrusted, public networks. If you need to access other websites for quotes etc., you will need access to another computer.

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q9

Can I use my AOL, CompuServe or Prodigy account?

a9

These ISP’s are not true Internet Service Providers, but rather private networks with gateway connections to the Internet. The CME GLOBEX Trader > Internet Solution is supported only by ISP’s with direct connections to the Internet.

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q10

What types of questions should I ask my ISP Vendor in order to ensure compatibility?

a10

In order to use the GLOBEX®2 Virtual Private Network (VPN) solution the subscriber needs a direct connection to the Internet and all available ports. Use the information provided below to help ensure you have the proper connectivity available to access CME’s VPN.

• The CME subscriber must have a public address. Either static or dynamic (DHCP) will work.
• The ISP (Internet Service Provider) must allow all outbound Transfer Control Protocol (TCP) and User Datagram Protocol (UDP). Specifically TCP Port 709 and UDP Port 500.
• The ISP must access all Internet Protocols (IP). Specifically “IP Protocol 50” (not Port 50).
• The ISP must not use “many to one NAT” (Network Address Translation) or Port Address Translation (PAT).

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q11

What hardware will I need to access the GL WIN front-end?

a11

Outlined below are the minimum and recommended specifications for desktop hardware:

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q12

What operating systems are supported?

a12

• Windows NT Workstation 4.0 (Service Pack 6 or better)
• Windows 2000 (Service Pack 3 or better)
• Windows XP (Ensure all security patches are installed)

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q13

Why do I need a personal firewall (such as Zone Alarm or hardware router) if GLOBEX Trader > Internet is secure?

a13

GLOBEX Trader > Internet Solution is only secure when you are using the GLOBEX Trader > Internet Software. It is important that our customers are protected when they are not using GLOBEX Trader > Internet, especially those customers with a high-speed and/or always-on connection such as DSL or cable.

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q14

Can I use Windows NT Server or Windows 2000 Server?

a14

No, the Extranet Client is not compatible with Windows Server Products.

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q15

What is the process to subscribe to the GLOBEX Trader > Internet?

a15

• Contact GLOBEX Services, complete and submit paperwork.
• You must have a Clearing Firm Guarantee from a CME FCM.
• You must complete a User I.D. Request Form, signed by your CME FCM, which will generate a User I.D. and password that will allow you to log into the GL WIN software.
• You must complete a GLOBEX Training Class by contacting the GLOBEX Services Department at 312-930-2397.

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q16

Once I have established local access, what are the next steps for me to connect to CME?

a16

• CME GLOBEX Services provides the subscriber with instructions on how to receive the software that allows the end-user to communicate with CME’s GLOBEX Trader > Internet via VPN Technology.
• Once the paperwork is turned into GLOBEX Services, we will provide the end user with the Codes needed to download the VPN Digital Certificate via fax or mail.
• Once the subscriber is communicating with CME’s GLOBEX Trader > Internet, GLOBEX Services will provide instructions on how to download the GL WIN software.

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q17

Can I call the GCC if I have problems with my ISP or local access carrier?

a17

Since the subscriber owns the PC and the Internet connection, it is the responsibility of the subscriber to troubleshoot any technical and hardware issues related to their local connection; the subscriber is responsible for the workstation and the Internet connectivity. The user should call the GCC for order status or cancellation.

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q18

What is the cost to utilize CME’s GLOBEX Trader > Internet?

a18

The total monthly fee for connecting to CME’s GLOBEX Trader > Internet is $400; the monthly GLOBEX Trader software access is $200, and the monthly connectivity fee to the VPN is $200.

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q19

Is there an installation cost for the GLOBEX Trader > Internet or a Contract commitment?

a19

There is no installation cost for access to CME’s GLOBEX Trader > Internet, however, the contract is for 6 months. If you cancel your GLOBEX Trader > Internet access prior to 6 months, you will be responsible for the $400 monthly fee until your 6 month commitment has ceased.

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Home Networking Questions

q20

Can I use an Internet sharing router that is store bought or provided to me by my ISP?

a20

You can use an Internet sharing router if that device supports IPSEC forwarding. Please be advised that your are more likely to experience issues if you use a sharing device and certain steps will need to be taken in order for this to work.

• Disable KEEPALIVES on the Extranet Client through the Options Menu.
• You may be kicked off every 7 hours and 30 minutes. This happens because "UDP 500" is not allowed or is not routed back to your computer from the GLOBEX Trader > Internet gateway.
• Your network performance may decrease when other workstations are also on the Internet through the same sharing device.
• Internet sharing devices may make it hard for the CME, Genuity and your ISP to troubleshoot problems that you may have.

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q21

Can I use a Multi-Processor Computer?

a21

No, the Extranet Client is not compatible with a Multi-Processor Computer.

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q22

Can I connect to CME through the GLOBEX Trader > Internet on more than one computer, for example my Laptop when I’m traveling?

a22

Yes, you can save your digital certificate to a floppy disk and transfer it to another computer such as a laptop. You will need to load the Extranet Client on the second workstation and GLWIN.

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q23

Can I connect to CME through the GLOBEX Trader > Internet on more than one computer at the same time?

a23

Yes, provided that you have two digital certificates and two GLOBEX Login I.D.'s. You cannot login concurrently with the same digital certificate. Users cannot have more than one GLOBEX Login I.D.

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GL-Performance Issues

q24

Why am I having problems connecting to the CME internal web-site http:// 204.167.179.133:12001?

a24

First check that the Extranet Client is started and connected to the CME. Left-mouse-click on your START button and select Run, in the Open box type "http:// 204.167.179.133:12001 " excluding the parentheses. If you are still unable to connect, right-mouse-click on the Internet Explorer icon on your Windows desktop and left-mouse-click on Properties. Next left-mouse-click on the Connections TAB, left mouse click on "LAN Settings" button and verify that "Automatically detect settings" is not checked. If after this you still cannot connect left-mouse-click on your START button and select Run, in the Open box type "command" excluding the parentheses. In the command window that you opened type the following "ping 204.167.179.133:12001" and hit the Enter key. You should see a message "Reply from 204.167.179.133:12001", if you see something else such as "request timed out" or "destination unreachable" call 312-456-2391.

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q25

Why am I getting logged off of the GLOBEX Trader > Internet?

a25

There are several factors that would log you off the GLOBEX Trader > Internet.

• If your are using an Internet Sharing router you will need to Disable KEEPALIVES on the Extranet Client through the Options Menu.
• If your are using an Internet Sharing router you will likely get kicked off every 7 hours and 30 minutes. This happens because "UDP 500" is not allowed or is not routed back to your computer from the GLOBEX Trader > Internet gateway.
• If you are inactive on GLOBEX Trader > Internet for 15 minutes or longer you will get logged out. To avoid this problem, make sure GLwin is running and you have some sort of market data coming in or going out.
• Your ISP could go down or log you off with warning you.

**If you get logged off of GLOBEX Trader > Internet and GL WIN was not logged off correctly, call the GCC immediately at 312-456-2391 to take care of any open orders.

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q26

What if I forget my password for GLOBEX Trader > Internet?

a26

Your password cannot be retrieved. You will need to call the GCC at 312-456-2391, the GLOBEX Support Specialist will revoke your primary digital certificate and issue you a backup digital certificate. You will need to retrieve your new digital certificate.

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q27

I have AOL, but I do not use it to connect to GLOBEX Trader > Internet. Is this ok?

a27

AOL (America On Line) uses virtual adapters that have been known to cause conflict with the Extranet Client Adapter. You should remove AOL and all of its adapters and reinstall the Extranet Client to be safe or to fix the problem.

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q28

After I install the Extranet Client I get a "driver error". What is this error from?

a28

After installing the Extranet Client you must reboot your computer.

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q29

My GLOBEX Software has been corrupted or damaged. How do I easily fix this?

a29

To fix or repair the GLOBEX Trader Software (GL WIN), open your "Control Panel" and click the "Add Remove Programs" icon. Find and select GL WIN from your installed program list and click the "Add/Remove" button. When the "InstallShield Wizard" program opens, select Repair. The GL WIN repair option should fix corrupted, damaged, or missing files. Save the installer downloaded from the software logon page in the event you are asked by GCC staff to do a clean install.

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q30

How do I maintain a clean windows platform to run GL Trader?

a30

A clean Windows platform can run on as few as 16-20 processes depending on installed hardware. Additional software or processes use memory and CPU cycles that will affect overall performance. In addition, Internet browsing can install Viruses, Adware or Spyware type programs that will impact performance and functionality. Use of Virus protection and Adware removal tools found on the internet may improve performance.

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q31

How do I check and control how many programs or processes are running on my machine?

a31

Press CTRL-ALT-Delete on the keyboard and select TASK LIST to view the Windows Task Manager. Select Applications and Processes tabs to view running programs and processes. You may control these by running the “msconfig” control panel. Activate this control by pressing Start—Run and typing “msconfig” in the Open box. The Startup tab of this control panel can be used to control these processes. Additional information on the proper use of “msconfig” may be found on Microsoft’s website.

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q32

Who can I contact if I have any further questions?

a32

You can email us at access@cme.com or GLOBEX Services at 312-930-2397.