CME Globex Account Management
312.634.8700
CME Globex Control Center
312.456.2391
Customer Support for Electronic Trading
312.930.2322
CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274
Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:info@cmegroup.com
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CME Globex Trader ®
CME Globex Trader is a CME-provided front-end trading application. The software is installed on the user's own PC and connects directly or via the Internet to the CME Globex ® electronic trading platform.
CME Globex Trader Decommission
With the expansion of User-Defined Spreads functionality to all CME options products, CME Globex Trader will no longer provide access to options markets. The limitation of CME Globex Trader to futures markets, aging functionality and infrastructure, and the declining user base have led to the decision to decommission CME Globex Trader. Traders may replace CME Globex Trader with a third-party application, CME EOS Trader or CME Galax-C ® handhelds to access CME Globex markets. CME anticipates CME Globex Trader will be decommissioned by the end of 2007. The decommission timeline for CME Globex Trader follows:
| November 5, 2006 | CME FX options removed |
| November 19, 2006 | CME Equity options removed |
| December 4, 2006 | CME Commodity options removed |
| Q2 2007 | No new CME Globex Trader licenses issued |
| By December 31, 2007 | CME Globex Trader Decommissioned |
More information on the CME Globex Trader decommission and the expansion of UDS options functionality is available in the CME Globex Trader Update .
CME Globex Trader > Internet
This option provides access to the CME electronic markets through the Internet via a secure Virtual Private Network (VPN) connection from your preferred Internet Service Provider (ISP). For additional information about VPN, please read the VPN FAQ .
CME Globex Trader > Direct
This option provides direct access to the CME electronic markets through a frame relay data connection between the customer site and CME.
CME Globex Trader Online Training
CME offers online training for the CME Globex Trader application. With CME Globex Trader Online Training, customers can learn to use the CME Globex Trader front-end system at their convenience.
CME Globex Trader Registration
Your CME Globex Services representative will help you in your decision and submissions for the following: