CME Globex Account Management
312.634.8700
CME Globex Control Center
312.456.2391
Customer Support for Electronic Trading
312.930.2322
CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274
Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:info@cmegroup.com
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CME DIRECTLink
A CME Group-managed network solution providing customers with the required circuits, back-up connection and hardware.
Bandwidth
T1 frame connections
20 and 40mbps Ethernet
Carrier diversity via 2 circuits from different carriers
Network monitoring and support by CME Group
Note: CME DIRECTLink options are available in the U.S. only. For international Ethernet connectivity, please refer to the CME Globex Hubs section.
Types of CME DIRECTLink Connectivity
CME DIRECTLink – Ethernet
Metropolitan Area Network that provides U.S. Ethernet connectivity
For customer locations in the U.S. that do not allow for Ethernet-enabled connectivity, other 20MB connectivity options will be available, including:
CME DIRECTLink – Hybrid
One Ethernet connection, one traditional connection
CME DIRECTLink – Traditional
Extension of existing CME Asynchronous Transfer Mode/Wide Area Network (ATM/WAN) technology
Local Network (LNet)
A customer-managed solution, where customers are required to house a CME Globex-certified trading application via a specified colocation facility. LNet may not be utilized as a network-only connectivity option.
LNet offers reduced network latency because the colocation facilities are directly connected to the CME Globex fiber optic transport, i.e., the CME Globex network. For non-local customers, LNet provides a lower-latency connectivity solution.
All LNet customers must maintain a redundant, separate site connected to the CME Globex platform.
Documentation for LNet
LNet Connectivity Guide
LNet FAQ
CME Globex Hubs
The hubs allow for customer-managed connections to redundant data centers in Amsterdam, Dublin, London, Milan, Paris and Singapore.
Features:
Client DIRECTLink
A customer-managed solution connecting to CME Globex within approved telecommunications vendor clouds.
Client INTERNETLink
Customer-managed access via a secure VPN tunnel over the Internet.