Contact Us

CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274

 

Customer Service
Product inquiries, website issues, and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail:
info@cmegroup.com

 

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Visiting CME Group
Plan a Guided Tour in Chicago

Who is permitted entry to the 5th floor Visitor Gallery?

Permitted visitors include government officials, exchange officers, market participants, high school and university field trip groups, and city tour organizations. We encourage the public to visit our lobby-level Visitor Centers at our two Chicago locations.

Note: We reserve the right to close the Visitor Gallery at any time if there are security concerns.

Guidelines for making group tour reservations in Chicago:

Please keep the following guidelines in mind when arranging a group tour in Chicago:

  • CME Group accepts reservations from grades eight and up.
    • Chaperones are required with student groups - One chaperone per 10 students.
    • It is the chaperone's responsibility to direct his/her students in a professional manner.
    • Failure to comply with CME Group policies will result in an immediate removal from the Visitor Gallery.
  • For security purposes, visitors must register at the Security Desk and present a photo ID.
  • All visitors will be escorted from the lobby to the Visitor Gallery and back to the lobby.
  • Photography, videography and use of cell phones are strictly prohibited in the Visitor Gallery.
  • Cameras and photography are not allowed in the Visitor Gallery.
  • Parcels and packages are not allowed in the 5th Floor Visitor Gallery, and we do not have a holding area for such items.
  • Personal belongings are subject to inspection.
  • Visitors should dress appropriately; business casual is preferred.
  • We reserve the right to ask your group to leave under any circumstances.
  • We reserve the right to deny reservations from your school or organization following inappropriate behavior on a previous visit.

The Visitor Gallery in Chicago is wheelchair accessible.

Make a Group Tour Reservation

To make a reservation for a group tour in Chicago, please fill out a reservation form or call the Visitors Center at 312-435-3590. We will confirm all appointments with a phone call or e-mail message.
Plan a Guided Tour in New York

Guidelines for making group tour reservations in New York:

Please keep the following guidelines in mind when arranging a group tour in New York:

  • Guided tours of the museum and viewing gallery are provided only to market users and industry participants.
  • Tours are subject to staff availability.
  • For security purposes, visitors must register at the Security Desk and present a photo ID.
  • Photography, videography and cell phones use is strictly prohibited inside the building.
  • Failure to comply with CME Group policies will result in an immediate removal from the Visitor Gallery.
  • Personal belongings are subject to inspection.
  • Visitors should dress appropriately; business casual is preferred.
  • We reserve the right to ask your group to leave under any circumstances.
  • We reserve the right to deny reservations from your college or corporation following inappropriate behavior on a previous visit.

The Museum and Viewing Gallery in New York are wheelchair accessible.

Make a Group Tour Reservation

If you are a market user or firm, please contact the NYMEX operator for more information at (212) 299-2000. We will confirm all appointments with a phone call or e-mail message.
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