Clear Connections

With customers in more than 85 countries, Globex Account Management’s reach extends
around the world.

As CME Group’s global reach has expanded, so have the resources and support available to global customers. The Globex Account Management (GAM) team ensures that customers trading electronically in Europe and Asia receive the same high level of customer service as those based in the United States.

GAM’s goal is to develop a full understanding of a customer’s electronic trading needs and then do what it takes to meet them, even when that requires developing new functionality or services. A team of GAM account managers serve as a single point of contact for customers’ electronic trading needs, and help manage firm and independent software vendor development, certification and connectivity. GAM also manages client-impacting software releases and functionality changes.

Outside the United States, GAM has three staff members based in London and a fourth account manager in the Hong Kong office to support the growing business in Asia. Frequent contact with an account manager is crucial for Guillaume Roux-Chabert, head of business development and e-solutions for Newedge in the Asia-Pacific region.

“We rely on a constant flow of information from CME Group to educate new and existing customers, which allows us to focus on market specificities,” says Roux-Chabert. “Our clients also appreciate that CME Group is a global market with an Asian presence.”

GAM interacts with both technologists and decision makers from the business and sales side of firms.

“In the age of electronic trading, business acumen and technology knowledge are strongly intertwined – combined, they play an integral part in successful implementation of customer trading solutions,” says Elizabeth Gisch, director, CME Group, who heads up GAM. “Frequently, we find traders asking questions about technology and lead developers asking business questions. Customers want to know how the technology will impact their trading algorithms and systems. GAM is bridging the knowledge gap for customers in either role.”

Looking ahead, Gisch and the rest of GAM will continue to evolve to support CME Group’s global initiatives, especially in Asia. The team also plans to extend the CME Globex customer support model to cover over-the-counter market initiatives and partner exchange agreements. At the same time, GAM will continue to work with customers, CME Group’s products and services department and technology staff to improve the electronic trading experience for CME Group customers worldwide.

 

 

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