Support Specialist

Provide premier customer service to all CME Certification customers.
Provide development and product expertise for testing and certification on CME’s Globex Platforms.
Provide expert development and product support for:

iLink order routing

Market data both RLC and FIX/FAST

New products and functionality.

Partner with Clearing team to facilitate testing for straight through processing (STP).
Manage customer testing and certification inquiries through to resolution.
Actively participate in projects that introduce new products or services to the marketplace.
Provide support for Saturday application and environment checkouts.
Represent the needs of our customers while promoting teamwork across departments and divisions
Act as customer advocate for system enhancements.
Partner with Global Account Managers to streamline the certification process.
Collaborate with Hosted/Partner Exchange Liaison for program level communications and reporting.

Requirements

Ability to handle complex scenarios related to electronic trading and have the correct answer in the shortest timeframe possible consistently

Development background or experience with basic programming logic and methodologies is required.

Knowledge of Java or C programming languages is preferred.

Experience with SQL scripting or other scripting language is preferred.

Knowledge of FIX protocol preferred.

Industry knowledge a plus.

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