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info@cmegroup.com
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Job Openings
Job Description
Job Title
Manager, Globex Account Management - EMEA - London
Job Category
Operations
Job ID
13031-CN
Location
London, UK
Schedule
M-F 8-5
Description
The Manager, Globex Account Management EMEA manages the relationship with prospective and existing CME GLOBEX customers in Europe, Middle East and Africa. The daily responsibilities for the role will include supporting GAM EMEA functions such as:
- Manage the client’s Globex connectivity process, from the point of interest to actively trading and beyond. Ensure customer satisfaction with CME connectivity and on-going electronic trading needs
- Manage the customer and ISV development and certification process to CME Globex interfaces
- Maintain frequent and open communication with electronic trading customers. Understand their etrading business and needs. Establish relationships at different levels throughout a customer account.
- Work proactively and directly with electronic trading customers to address and resolve their account issues and requests
- Perform regular customer calls. Assist CME Group EMEA staff with attracting new customer connections, ISV certifications and CME GLOBEX education. Write call reports.
- Write quarterly status updates on Top 5 accounts to disseminate to P&S.
- Perform proactive education and communication to customers regarding upcoming technology or platform related changes, including but not limited to: Systems upgrades, new releases and client impacting changes in technology or etrading policies
- On-going monitoring of electronic trading customers’ trading activities including trading/volume trends, proactive identification of potential technology or platform related issues or business opportunities with our etrading customers.
- Assess customer impact and manage customer and ISV migrations to new releases of GLOBEX engine and interfaces
- Publish monthly and on-demand reports related to International connectivity, business growth and special CME incentive programs
- Coordinate special projects between customers and CME internal teams
- User additions for production tools and support databases; database maintenance
- Possible administrative duties such as expenses and scheduling
The Account Manager is expected to identify and advocate process improvements and customer issues. Teamwork skills are critical for success as well dedication to customer needs. Success in the position also regularly requires work hours beyond the normal business day.
Requirements
- BA/BS degree. MBA preferred.
- A minimum of 3-5 years experience the financial services industry.
- Moderate network, hardware and software knowledge.
- Proficiency with all Microsoft Office applications.
- Excellent teamwork, organizational, interpersonal skills.
- Demonstrable ability to proactively identify and resolve customer and company challenges. Takes the initiative.
- Experience with OTC product knowledge highly preferred.
