CME SPAN: Troubleshooting

Many errors that occur with SPAN can be fixed with a few simple steps:

  1. Download and install
    1. the Microsoft C++ 2008 Redistributable
    2. its service pack
  2. Check that you have the latest version of SPAN. Watch the "Loading SPAN" video to see how.
  3. Download the latest version of the Org Master file for SPAN.
  4. If you still have an error, email clearing.riskmanagement@cmegroup.com with a description or screenshot of the error, or call us at 1+ 312 648 3888.

Read the Tutorial