Frequently Asked Questions (FAQs)


CME Group E-Bill

What is CME Group E-Bill?

CME Group E-Bill is a self-service portal, which provides real-time account activity for billing and payment transactions over the web.   

Why should I use CME Group E-Bill?

Using E-Bill allows you to take advantage of the following benefits:

  • Manage account profile 365 days a year
  • View current account activity
  • View billing and payment-related activity in real time
  • Reprint invoice copies
  • Snapshot of aging activity
  • Access up to 24 months of historical records
  • Sign up to receive invoices electronically
  • Communicate with CME Group’s Accounts Receivable & Billing Team

How do I sign up for CME Group E-Bill?

Step 1:

Create a CME Group Login ID.

Step 2:

Complete E-Bill Entitlement Form.

 

Step 3:

Submit Entitlement Form to:

cmebilling@cmegroup.com

How do I access CME Group E-bill?

Log in to CME Group E-Bill and enter your CME Group Login ID and password.

Can I cancel E-Bill?

Yes. To cancel, send a request to cmebilling@cmegroup.com, or log in to your profile under the Contact Us link to request deactivation of your E-Bill profile.

Where can I locate help for CME Group E-Bill?

For help with E-Bill, view the E-Bill Demo or access E-Bill WebHelp.

CME Group Login

What is CME Group Login?

CME Group Login is a secure, web-based interface that can be used by CME customers to manage profile information, including contact details. CME Group Login allows CME customers to access all systems using one user ID and password. 

I forgot my CME Group Login user ID or password.

To retrieve your CME Group Login user ID, visit the CME Group Login website and click on "I Forgot my User ID" or go to the CME Group Login login page. To reset your password click here.

You may also contact CME Group Login support at +1 312 580 5387.

Account Management

Where can I find my customer number?

Your customer number is located in the upper right hand corner of your statement of account and invoice.

How do I update my profile?

Log in CME Group E-Bill to update profile settings.

What is the difference between an authorized approver and an authorized user?

An authorized approver is a firm employee who can add or remove contacts and grant access to E-Bill. An authorized approver has sign off authority or is appointed as designee to manage an E-Bill account. An authorized user is a billing contact or firm admin verified and appointed by the authorized approver to access customer account billing information. 

How do I add additional customer accounts to my profile?

Email cmebilling@cmegroup.com to add additional customer accounts. Include your customer number and CME Group Login ID.

Subject Line: E-Bill Change Request: Add Additional Accounts

The authorized approver left the organization; how do I change an authorized approver?

To modify an authorized approver, email cmebilling@cmegroup.com.

Subject line: E-Bill Change Request - Update Authorized Approver

Can I remove authorized users?

Yes. Log in to your profile under Main Menu > My Account > Contacts. Select authorize user and delete contact. 

How do I re-register my account?

Step 1: Verify your CME Group Login information is correct.

Step 2: Complete E-Bill Entitlement Form and select "Resume."

Step 3: Submit updated form to cmebilling@cmegroup.com.

When will I receive my statement?

Statements and invoices are emailed on the fifth business day of each month.

How do I change the address or telephone number on my account?

Log in to your account profile and go to the "Contact Us" link to update your address and telephone number.

Payments

Can I make a payment online?

This option is not yet available.

Can I pay my bill with a credit card?

No, you cannot make your monthly payments with a credit card.

Where should I mail my payment?

Payment instructions are located at the bottom of your invoice or in the upper right hand corner of your statement. Include your customer number or invoice number when sending payments.

Can I have monthly payments automatically deducted from my bank account?

Yes. Simply email cmebilling@cmegroup.com to request an auto-debit agreement.

Once I sign up for direct debit, how soon will you deduct my fees?

Clearing and transaction fees are debited on the 7th business day of the month; miscellaneous fees are debited on the 25th of the month.

Can I change my bank information once I enroll in auto debit?

Yes. Email cmebilling@cmegroup.com to request a new auto debit agreement.